24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

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Merchants

APRIL 8, 2021

A new report by Ryan Strategic Advisory today identified South Africa as the world’s Most Favoured Customer Experience (CX) Delivery Region. The post Why SA was voted 2021’s Most Favoured CX Delivery Region appeared first on Business Process Outsourcing Services | Merchants CX SA.

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Ansafone

JUNE 30, 2021

Foreign-language customers deserve … Bilingual Support is a Customer Service Necessity in 2021 Read More ». The post Bilingual Support is a Customer Service Necessity in 2021 appeared first on Ansafone Contact Centers.

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Talkdesk

SEPTEMBER 8, 2020

Delivering exceptional customer service during open enrollment is always a challenge, but promises to be even more complex this year. Members and caregivers are already under stress due to the ongoing COVID-19 pandemic and will only have a limited number of weeks to make healthcare choices for 2021.

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Transparent BPO

MAY 6, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 6, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

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Anexa BPO

JUNE 15, 2022

The businesses that were able to stay true to their customer promise were few and far between – at the end of the day, customer experience is anchored to customer service – and businesses that fail there, fail everywhere. Reach out to Anexa for information on the future of customer experience.

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Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. ’ It’s a must-have for customer-facing organizations and BPOs. At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience.

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Transparent BPO

MAY 3, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 3, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

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CSM Magazine

OCTOBER 6, 2021

a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloud CCaaS platform with conversational AI. Avaya today announced that transcosmos inc.,

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Call Experts

SEPTEMBER 23, 2021

Call Experts was highlighted among the most trusted providers for outsourcing human resources, client support, customer experience solutions, and other services. Researchers evaluated three key criteria to determine the best options for small businesses and startups. ABOUT CALL EXPERTS.

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COPC

SEPTEMBER 26, 2022

Global Insights for Integrating Employee and Customer Experience Strategies. a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. A highly engaged workforce directly connects to the customer experience (CX) and overall organizational success.

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Anexa BPO

NOVEMBER 7, 2021

As leisure and business travelers return, there is potential for a wave of customer dissatisfaction – at a critical time when customer loyalty is up for grabs. One thing is certain, however: customer experience is emerging as the challenge of the recovery. Do you understand your customers and what motivates them?

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Anexa BPO

SEPTEMBER 15, 2022

Research shows that 76% of Spanish banking customers used their mobile banking app at least monthly in 2021, while 34% of UK loan applicants researched their options on a smartphone. Additionally, digital (online and mobile) is now the preferred process for US home buyers to apply for mortgages. Customer Experience?

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TeleDirect

AUGUST 10, 2022

Before we jump into the benefits of call center outsourcing, we want to address what makes this a unique time to be in business. In 2021, America experienced what was referred to as “the Great Resignation,” when more than 41 million people quit their job, changed careers or left their company for a similar role elsewhere.

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COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Given the current trajectory, Sunshine Financial Service expects to receive its latest batch of COPC site certification in early April 2021.

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CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.

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COPC

JUNE 10, 2021

And many are turning the lessons learned from the pandemic into business priorities for 2021. The top three vendor management priorities of 2021 are: Revising outsourcing requirements and contracts at lightning speed while also reevaluating supplier capabilities and real estate footprints that best serve this new normal.

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Anexa BPO

OCTOBER 11, 2022

In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021. In order to enable seamless end-to-end omnichannel journeys, B2B players must develop personalized views of each customer, and deliver consistent messaging across all changes.

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Call Experts

DECEMBER 10, 2020

I believe that by the time we get to the end of 2021 if everyone gets vaccinated and we continue to implement the public-health measures that I have been talking about incessantly over the last several months.” Consider business process outsourcing to support your staff and customers through Coronavirus.

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Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. from 2021 to 2028. from 2021 to 2028. Don't Let Challenges Sink Your BPO! As per a report , the global BPO market size was valued at $221.5 What is BPO?

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CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. We started seeing a preference for in-center agents in Q2 of 2021 until the Delta Variant spread.

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CSM Magazine

JUNE 17, 2022

Capita an international business process outsourcing firm with 16,000 call centre employees in the UK are also working from home, while competitor Teleperformance stated its 10,000 employees would be allowed to continue working from home beyond the pandemic. Notably each different generation dealt with the pandemic differently.

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Playvox

OCTOBER 19, 2021

in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. Degraded customer experience. If you don’t have enough agents, your customers will be negatively impacted. unemployment rate was 5.4%

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CSM Magazine

SEPTEMBER 16, 2022

As the global economic outlook “darkens significantly”, according to International Monetary Fund chief Kristalina Georgieva*, business process outsourcing (BPO) has become crucial for companies seeking to streamline costs and processes. Cape Town is desirable as a BPO destination for several reasons, Williams says.

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Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. billion in 2021 to USD 205.32 percent from USD 90.57 billion by 2030. Here are some steps: 1.

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Global Response

JANUARY 31, 2024

Between 2020 and 2021, cyberattacks increased by 68%. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. But with a few protocols in place and the right technological support, an outsourced team can provide top-notch service.

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Hodusoft

AUGUST 21, 2024

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. As of 2021 , the revenue of the Indian BPO industry was estimated at USD 38 billion.

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Select VoiceCom Blog

MAY 10, 2023

Here are some crucial areas of ecommerce businesses you can consider outsourcing for your brand. In 2021, the global talent deficit affected 40 million skilled workers. Conversely, outsourcing is easily accessible due to the intense competition in the industry. Ready to grow your business with the experts?

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Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). There’s never a dull day when you’re working in customer experience. But in my mind, this is probably the frontline solution of 2021. Shop around.

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Anexa BPO

SEPTEMBER 5, 2021

While some of the criticisms of this old adage are relevant (no – customers cannot abuse employees or other customers, and no – sometimes you simply can’t please everyone) – at its core, as a figurative motto this saying gets it right, since it puts your customer first.

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Uniphore

OCTOBER 26, 2021

October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its Uniphore Unite offers a range of programs to support each partner’s business model, including referral, resell, managed services, co-selling, and services, delivering the resources this global community needs for success.

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Outsource Consultants

JANUARY 7, 2025

Egypt has emerged as a strategic location for businesses seeking to optimize their operations and expand their global reach. With a rapidly growing ICT sector, boasting a nearly 17% increase during the fiscal year of 2021/2022, Call centers in Egypt offer a unique blend of cost-effectiveness, skilled talent, and government support.

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CSM Magazine

FEBRUARY 14, 2023

Outsourcing is back and also brand new again: on-shoring, near-shoring or off-shoring. The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools.

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