Remove 2021 Remove call center professionals Remove outsourcing
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What is Call Overflow Handling? 4 Reasons Your Call Center Needs it Now

Fonolo

Call overflow handling refers to a type of answering service that helps call centers deal with spikes in call volume. These services have trained call center professionals who manage incoming customer calls when primary contact center agents have reached their call handling capacity.

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Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

Outsource Consultants

History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. companies looking to outsource. This early wave put Colombia on the map for outsourcing. This recognition reignited interest in the country’s outsourcing capabilities.