3CLogic

MARCH 9, 2021

In this interview with 3CLogic’s Chairman and CEO, Denis Seynhaeve , and Observe.AI’s Co-founder and CRO, Sharath Keshava Narayna , we explore the top challenges and opportunities contact center leaders will face in 2021. Sharath : In 2020 we learned how resilient contact centers are and how critically they impact today’s businesses.

Customer Experience 52

Customer Experience Airlines Coaching Contact Center 52

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Gartner’s data underscores this opportunity. Capturing the opportunity.

Call Center 139

Call Center Technology outsourcing Self service 139

Quality Contact Solutions

OCTOBER 25, 2021

By Marcia Jenkins, Senior Operations Manager According to the 2021 Membership Marketing Benchmark report, it has been a challenging year for association membership. Before joining Quality Contact Solutions, Marcia was a sought-after 10-year call center veteran with the ability to manage and sell.

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98

OrecX

JANUARY 20, 2022

Oreka GPL, the best-in-class open-source call center solution, is acknowledged by GoodFirms as the best Call Center Software. By Lisa Brian, GoodFirms Writer. Our advanced research methodologies and insightful reviews instill trust among companies looking for the best services and products in different domains.

call center software 62

call center software Call Center B2B Call Logging 62

Callminer

AUGUST 6, 2019

.” – Lindsay Schluntz, The 5 Features You Absolutely Need for Your Call Center Software , Call Logic; Twitter: @call_logic. Make sure the solution is scalable (if you need it to be). While opting for a call center solution, it is important to keep your future business goals.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Blueship Call Center

JANUARY 8, 2021

Outbound calling provides you direct access to clients. In the year 2021, most businesses are trying to emerge from the losses that they faced due t o Covid-19 pandemic. In this endeavor of theirs, outbound call center outsourcing can be really useful. They are trying to find new businesses fast.

outsourcing 40

outsourcing Call Center Big data Interactive Voice Response 40

Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these. A Transporter By Any Other Name.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Dialer 360

MARCH 9, 2018

Let’s face it, there are some concerned and important decisions to make an outbound call center solution. With quickly developing innovations, the rise in customers’ expectations and consistently expanding channels require significant changes and updates in the call center solution. billion by 2021?”.

call center solutions 20

call center solutions Call Center call center software outsourcing 20

TechSee

NOVEMBER 20, 2017

From now to 2021, the chatbot market is expected to grow by 35% a year. (source) : 27% of consumers worldwide are very interested in artificial intelligence based tools. 48% of consumers would rather connect with a company via live chat than any other mean of contact. 21% of consumers see chatbots as the easiest way to contact a business.

Chatbots 117

Chatbots Customer Service Multichannel Scripts 117

aircall

OCTOBER 22, 2021

A lot more incoming calls. According to Aircall’s 2021 eCommerce Customer Service Experience Report, the most common reasons people seek customer service are to: Get delivery status updates (51%). When did most phone calls or messages come in during previous holiday seasons? Process returns or exchanges (41%).

call center software 62

call center software Call Center call center solutions Interactive Voice Response 62

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. August 2, 2021. A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. 26 August 2021.

CRM 52

CRM Automotive Call Center Transportation 52

TechSee

FEBRUARY 19, 2019

With Technavio forecasting that the global speech recognition for consumer electronics market will grow at a CAGR of over 28% from 2017-2021, Sensory is at the forefront of a true revolution. Hall 5 Stand 5E61. Sensory: Speaking your language.

Self service 95

Self service Telecommunications Healthcare Analytics 95

TechSee

JUNE 25, 2019

Another solution, Virtual Employee Assistants (VEAs) – or digital buddies – have been tapped as an effective solution to help contact centers support their agents with on-demand learning, foster intra-company communication and assist with other administrative tasks. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

Outsource Consultants

APRIL 8, 2025

In 2021, Hurricane Elsa caused widespread power outages across Jamaica, affecting some call center operations. To mitigate these risks, many Jamaican call centers have implemented robust disaster recovery plans.

Call Center 67

Call Center Customer Support outsourcing Government 67

3CLogic

MAY 26, 2022

During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. billion in 2021 and is expected to grow 15.3% Some contact centers may consider cutting back on expenses to maximize the use of existing technology.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Inbenta

MAY 16, 2022

According to a recent report , 68% of customers expect call center businesses to show empathy. Hosted call center solutions can use chatbots to engage with thousands or even millions of customers at a time. Perceived benefits of a personalized experience ( 2021 study ). relevance 26.3%

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Hodusoft

MARCH 13, 2024

billion in 2021 to USD 205.32 This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. That’s precisely where the use of advanced call center solutions and cutting-edge communication tools can come extremely handy for contact centers.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

NobelBiz

MAY 22, 2023

billion in 2021, and it is expected to surpass around US$ 385.21 The Trailblazing Business Phone System from NobelBiz At Nobelbiz, we are a contact center software technology company providing carrier services and an omnichannel platform for call centers. This offers better collaboration, efficiency, and productivity.

voip 52

voip Contact Center Interactive Voice Response Call Center 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Resilience was hailed at the start of the pandemic as a new definition of success, but did that continue over 2021? – Blair Pleasant, President & Principal Analyst at COMMfusion.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81