SharpenCX

DECEMBER 2, 2020

With financial losses of such scale on the line, the stakes have never been higher to deliver good customer service in your call center. But it’s also never been easier to find the information you need, implement the right tools, and make incremental improvements that drive real change in your call center.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

CCNG

OCTOBER 19, 2022

of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Hodusoft

JUNE 17, 2021

Call recording software captures the audio recordings of telephone conversations over a Voice over IP (VoIP) or public switched telephone network (PTSN). While call recording is used by most call centers, there are several ways to implement it ranging from server-based to cloud-based strategies. billion USD in 2020.

Marketing 98

Marketing Contact Center Telecommunications voip 98

SharpenCX

NOVEMBER 3, 2020

The call center experience of today’s world can be hostile at best and abusive at its worst. So, when questions surfaced about how to protect agents, and how to address all the stresses of the (sometimes-maddening) call center experience, I put my optimistic hat on and thought, “let’s talk about it!”.

Call Center 67

Call Center Agent Empowerment Management Coaching 67

Revation Systems

OCTOBER 2, 2019

At Revation, we have been working hard to develop innovative ways to assist contact center agents to ensure that customers have a positive experience — and bringing humans back into AI by freeing up their time for more complex issues. It has been reported that the use of AI chatbots will increase 136% by 2021.

Call center experience 48

Call center experience Call Center Chatbots Healthcare 48

Revation Systems

OCTOBER 2, 2019

At Revation, we have been working hard to develop innovative ways to assist contact center agents to ensure that customers have a positive experience — and bringing humans back into AI by freeing up their time for more complex issues. It has been reported that the use of AI chatbots will increase 136% by 2021.

Call center experience 48

Call center experience Call Center Chatbots Healthcare 48

ViiBE Blog

JULY 15, 2021

What is a great call center answer? Call Center , Customer experience. July 15, 2021. Inbound call centers are one subset of call centers. When calling a call center, what kinds of call center answers can you expect? ViiBE Blog. Kelly Dell.

Call Center 52

Call Center Call center experience Self service CRM 52