Fonolo

JUNE 22, 2021

How to Foster Agent Engagement in a Hybrid Contact Center. This guide also breaks down how strong agent engagement can significantly boost revenue and overall call center metrics – two good reasons for call center managers to take their employee engagement seriously. And more ( view the full list here )!

Call Center 151

Call Center call center software Employee engagement Gamification 151

Outsource Consultants

MARCH 28, 2023

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Fonolo

APRIL 27, 2021

Call center managers and agents know that a high volume of inbound customer calls can make or break a business day. During pandemics and other moments of crisis, call center agents are inundated with overwhelming spikes in call volume. 7 Ways to Lower Your Call Center Spending.

Call Center 128

Call Center outsourcing Abandon rate Gamification 128

Fonolo

APRIL 29, 2021

Call centers have traditionally been seen as unprofitable, and a necessary cost for businesses. With that said, call centers are expensive to run, so it’s important to consider the financial costs involved. If you’re thinking of launching your own call center, here’s a guide to help you calculate the costs involved.

Call Center 128

Call Center outsourcing CRM Technical Support 128

TeleDirect

JANUARY 28, 2021

Since 2020 brought so many unprecedented challenges, year-end planning and projections for 2021 might not be on your radar – but they should be! Upgrade or establish a call center. 2021 promises more of the same. Ready to see how TeleDirect can help into 2021? How can your company prepare for a successful new year?

Customer Service 111

Customer Service Business Process Outsourcing outsourcing Upselling 111

Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz. Regionals Midwest honoree.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry?

Call Center 128

Call Center outsourcing Government Marketing 128

Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. Paul Business Journals 2021 Fast 50 list. About Outsource Consultants. About Fast 50.

Consulting 126

Consulting Consulting outsourcing Call Center 126

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

Call Center 139

Call Center Technology outsourcing Self service 139

TeleDirect

SEPTEMBER 30, 2020

For call centers, some trends and ways of working haven’t so much changed as they’ve amplified. Let’s look at some things to look out for with call centers and contact centers for the remainder of 2020: Home is the new office. Fill out our customer contact form today or call us at (800) 776-1081.

Call Center 118

Call Center Business Process Outsourcing outsourcing Enterprise 118

Fonolo

APRIL 1, 2021

Customer experience (CX) continues to be a hot topic in the contact center world. Explore Contact Center Trends for 2021. There are several trends on Blair’s radar for 2021. One of the main trends she explores is the impact of AI in the contact center. Justin’s word of the year for 2021 is “integration”.

Customer Experience 142

Customer Experience Contact Center Consulting Consulting 142

Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic.

outsourcing 128

outsourcing Real estate Government Call Center 128

Fonolo

APRIL 13, 2021

Managing call spikes during peak periods in your call center can seem like an insurmountable challenge. Whether you’re in retail, healthcare, or the financial industry, understaffed contact centers coupled with increased call volumes create stressful moments for you and your agents.

Call Center 125

Call Center Abandon rate outsourcing call center professionals 125

Outsource Consultants

JULY 7, 2022

In 2021, retail sales enjoyed an unparalleled growth rate of 14 percent , nearly 5 times the rate seen pre-pandemic. As a result, the generously staffed call centers that were once indispensable are beginning to look like little more than an unnecessary cost requiring swift elimination.

Call Center 128

Call Center outsourcing Education Sales 128

Quality Contact Solutions

AUGUST 20, 2021

AURORA, Nebraska (August 17, 2021) ?Quality Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. Quality Contact Solutions expects to achieve SOC 2 Type 2 certification by the end of November 2021.?.

Call Center 98

Call Center Telemarketing B2C outsourcing 98

Quality Contact Solutions

MARCH 25, 2021

Aurora, NE (March 25th, 2021) Quality Contact Solutions, Inc (QCS) , a leading outsource telemarketing company in the U.S., Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Outsource Consultants

FEBRUARY 22, 2021

But for call center leaders it’s been a year of tirelessly onboarding new tools and deploying new strategies catered to remote work. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021.

Call Center 76

Call Center Gamification Coaching Morale 76

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Outsource Consultants

MAY 8, 2024

History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. companies looking to outsource. This early wave put Colombia on the map for outsourcing. This recognition reignited interest in the country’s outsourcing capabilities.

outsourcing 67

outsourcing Call Center Education Consulting 67

Fonolo

JUNE 29, 2021

With the right mechanisms at their disposal, agents are better equipped to drive sales, solve customer disputes, and otherwise contribute to your bottom line and call center metric health. But technology has remained a barrier for modern contact centers. How to Foster Agent Engagement in a Hybrid Contact Center.

Call Center 91

Call Center Technology Contact Center outsourcing 91

Ansafone

JANUARY 26, 2021

While customer service is an integral part of any company, one thing to consider is whether the customer service can be outsourced or not. Outsourcing your customer service is an excellent idea for many companies to free up … 5 Reasons Why Your Business Should Outsource Customer Service in 2021 Read More ».

outsourcing 71

outsourcing Customer Service Contact Center Call Center 71

Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 India is set to experience a rise similar to the 2021 numbers in America at 9 percent.

Contact Center 126

Contact Center outsourcing Call Center Wait times 126

Noble Systems

APRIL 14, 2021

What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

ShepHyken

NOVEMBER 4, 2022

According to Statista (2021), 57 percent of companies use BPOs so that they can concentrate on core issues and operations of their businesses and minimize costs. For example, it can take up to 5-6 weeks to provide training to new agents at a call center. Call Center Scripts for Support Productivity .

Customer Experience 166

Customer Experience Scripts Self service outsourcing 166

Hodusoft

MAY 10, 2023

11 Must Know Call Center Terminologies- A Guide! In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. between 2021 and 2026. This also helps to build trust with your customers and colleagues.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Martech Alliance, 2021) Customer-obsessed businesses expect to be 7x more relevant to customers, 5x more likely a top provider of products, and 4x more profitable.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Outsource Consultants

SEPTEMBER 14, 2021

That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner. The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Outsource Consultants

JUNE 28, 2021

The Q4 call center staffing crunch is real. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents ahead of the end-of-year push. In short, call center staffing is becoming a game of musical chairs between you and your competitors.

Call Center 76

Call Center outsourcing Outbound sales Contact Center 76

Blueship Call Center

JANUARY 8, 2021

In the year 2021, most businesses are trying to emerge from the losses that they faced due t o Covid-19 pandemic. In this endeavor of theirs, outbound call center outsourcing can be really useful. Outbound Call Center Outsourcing vs In-House Process. Right type of employees for outbound calling.

outsourcing 40

outsourcing Call Center Big data Interactive Voice Response 40

CSM Magazine

JULY 2, 2021

Why You Need to Outsource Call Center Answering Services. There are many reasons why you might want to outsource to the call center market. You may be new to outsourcing and wondering how exactly this service can help you. It is why outsourcing customer support representatives is so lucrative.

Answering services 52

Answering services outsourcing Call Center Telemarketing 52

TeleDirect

JULY 1, 2021

What is ACO in healthcare, and how can these enterprises improve their performance with call center services? Given the tremendous amount of communication between all three parties, and the sheer volume of transactions, it helps to have a call center to manage both front-end transactions (appointments, outpatient procedures, etc.)

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71

Ansafone

DECEMBER 18, 2020

There are many ways that Covid-19 will affect … The Effects of COVID-19 on Business in 2021 Read More ». The post The Effects of COVID-19 on Business in 2021 appeared first on Ansafone Contact Centers. This change in habits will force many companies to change the way they conduct business as well.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Call Center 101

Outsource Consultants

MARCH 9, 2025

Choosing the right call center services for small business can make a significant difference in customer satisfaction and overall growth. At Outsource Consultants, we understand the importance of finding a solution that fits your specific needs and budget. What Are Your Call Center Needs?

Call Center 67

Call Center outsourcing Healthcare CRM 67

Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

Consulting 67

Consulting Consulting outsourcing Healthcare 67

Ansafone

FEBRUARY 25, 2021

Call center technology is rapidly changing. As many call centers work to add new ideas and methods to impress their clients and serve the customers better, many will need to think about implementing the latest call center technology as effectively as possible.

Call Center 71

Call Center Technology Contact Center Business Process Outsourcing 71

Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Paul Business Journal’s 2021 Best Places to Work. “I About Outsource Consultants. sklosterbuer@outsource-consultants.com. Visit us at mspbj.com to learn more.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics and hospitals are shifting common inquiries previously handled by internal staff to outsource call centers , where overflow can be better accommodated.

outsourcing 67

outsourcing Healthcare Contact Center Call Center 67