2021 Call flow Quality management 
Spearline
FEBRUARY 17, 2022
The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. Increasingly, more organizations are taking a proactive approach to audio quality management. In November, we wrote about why latency matters.
Enghouse Interactive
SEPTEMBER 20, 2021
EnghouseUC Increases overall organizational productivity by improving call flows both within the Call Center and across the rest of the organization, so customer issues can be dealt with as they arise, without delay. Metrigy Research: Q3, 2021: UC, Contact Center Integration Drives Business Value. Find out more.
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Enghouse Interactive
SEPTEMBER 3, 2021
Increases productivity by improving call flows. Using threaded, persistent chat to minimize customer data inputs. Centralizes system administration and ongoing management. Accelerates the deployment of hybrid (office, remote) work environments.
Enghouse Interactive
FEBRUARY 9, 2021
of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. AI will become more prevalent in 2021. If desired, the call flow can be routed to live agent support. Per Metrigy’s * most recent study, 71.6% planned, 46.5% AI-Enabled Self Service (34.8%
Spearline
FEBRUARY 17, 2022
The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. Increasingly, more organizations are taking a proactive approach to audio quality management. In November, we wrote about why latency matters.
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