Spearline

NOVEMBER 24, 2021

How to reduce latency and improve VoIP calls. Latency is a well-known contributor of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. A survey* in January 2021 by IDC noted, “global business leaders rate latency a higher priority than speed.”

voip 98

voip Telecommunications Transportation Call flow 98

Spearline

FEBRUARY 17, 2022

The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. For VoIP calls, a one-way latency of 20 ms is normal. However, anything over that, the quality and consistency of the call starts to decline.

Telecommunications 96

Telecommunications voip Call flow Surveys 96

Spearline

FEBRUARY 17, 2022

The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. For VoIP calls, a one-way latency of 20 ms is normal. However, anything over that, the quality and consistency of the call starts to decline.

Telecommunications 52

Telecommunications voip Call flow Surveys 52

NobelBiz

MAY 9, 2023

Some of the main goals of a dialer: Increase Calling Efficiency Reduce costs Reduce human error Maximize agent talk time Increase Conversion Rate The more advanced types, such as the Predictive Dialer, can potentially detect and filter out disconnected numbers, busy lines, answering machines, and unanswered calls. billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98