VirtualPBX

JULY 15, 2021

The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Our Advanced Call Reports update for July 2021 brings you several more report types and new filter options to customize how you use that tool. Call Direction.

Call Logging 98

Call Logging Sales Management Customer Service 98

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. The good old phone calls never fail. Telemarketing for businesses today.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

OrecX

JANUARY 20, 2022

The software also provides call management features like call logging, screen recording, quality monitoring and dual channel audio capture for speech analytics. So-called Oreka AC (Audio Capture) augments existing legacy recording applications with real-time and/or post-call audio streaming.

call center software 62

call center software Call Center B2B Call Logging 62

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Companies that still aren’t investing heavily in analytics by 2020 probably won’t be in business in 2021.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

JANUARY 14, 2021

So, as we step into 2021, here's looking back at some of the top highlights of the year. New Contacts & Call Logs Section and more. New Contacts and Call Logs Section. The new contacts and call logs section comes with more information and activities associated with the contacts.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

JustCall

NOVEMBER 23, 2022

They are automatically dialed and can be used to call millions of numbers in an instant. Of all spam calls in the United States in 2021, 60% were robocalls. While you can tell human tele-callers to remove your business’ number from their calling list, how do you deal with automated calls?

Call Center 52

Call Center Call Logging Technical Support Government 52

3CLogic

AUGUST 11, 2020

But as CIOs prioritize digital experiences for 2020 and 2021 to improve CX, the importance of a well integrated call center solution to complement Microsoft’s native digital service channels can not be over-stated.

call center solutions 52

call center solutions Call Center Call flow CRM 52