2021 Coaching Employee engagement 
CCNG
NOVEMBER 9, 2022
Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration.
Integrity Solutions
JUNE 18, 2021
Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. When your sales leaders hear the word “coach”, what comes to mind for them?
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SharpenCX
SEPTEMBER 30, 2020
Coach your agents regularly, so they know how to listen to your customers and respond kindly. Read Next] How to Boost Morale and Keep Your Remote Employees Engaged. By the end of 2021, industry leaders expect mobile phones will make almost 73% of eCommerce sales. Consider these tech and contact center trends in 2021.
Integrity Solutions
SEPTEMBER 2, 2022
Whether they’re sending the message via quiet quitting or actually giving two weeks’ notice, more and more employees are making it clear that burnout has taken a toll, they want to find more meaning and purpose in their work, and their companies haven’t done enough to address the problems. At least, it shouldn’t be.
SharpenCX
SEPTEMBER 29, 2021
As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. We’ve compiled four employee training templates to give you practical strategies to increase learning and training in your contact center. I understand. Where do you start?
Playvox
APRIL 11, 2023
When employees feel connected to their jobs and have meaningful goals, agent performance increases. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do.
SharpenCX
DECEMBER 8, 2021
As of May 2021, nearly 70% of companies reported they plan to fully adopt a remote work or hybrid work model. When employees feel disconnected, lonely, and frustrated over collaboration and communication, you’re stuck with a potentially weakened company culture and lower employee engagement.
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