2021 Coaching Gamification 
CCNG
NOVEMBER 9, 2022
Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. A 2021 Gallup survey found that a mere 23% of U.S. Engage employees continuously via coaching, polls, surveys and informal check-ins.
Outsource Consultants
SEPTEMBER 14, 2021
The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. A common feature of some of the most successful development teams in the world, daily team huddles give you the opportunity to set priorities, coach your agents, and monitor ongoing success.
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Outsource Consultants
FEBRUARY 22, 2021
Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. And it’s only gotten harder for supervisors to effectively coach their agents with the shift to remote work. Here are three “I”s that are essential for call center success in 2021. Lowest AHT. Highest FCR.
Noble Systems
FEBRUARY 10, 2021
Shifting customer needs and preferences can make it challenging for contact centers to train and coach agents to ensure that they provide a consistent and exceptional customer experience during every interaction. Self-serve is the new “preferred” service. Interested in learning more?
DMG Consulting
DECEMBER 7, 2020
DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. 2020 – 2021 Cloud-Based Contact Center Infrastructure Market Report.
TechSee
JUNE 25, 2019
Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification.
Playvox
APRIL 11, 2023
A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential.
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