Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

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Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Paul Business Journal’s 2021 Best Places to Work. “I About Outsource Consultants. sklosterbuer@outsource-consultants.com. Sarah Klosterbuer.

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Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. Certainly, offshore outsourcing will remain an excellent option, but its lead has evaporated.

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Outsource Consultants

AUGUST 17, 2021

SAINT LOUIS PARK, MN, August 17, 2021 – Inc. magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. Not only have the companies on the 2021 Inc. The 2021 Inc.

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Outsource Consultants

MAY 8, 2024

History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. companies looking to outsource. This early wave put Colombia on the map for outsourcing. This recognition reignited interest in the country’s outsourcing capabilities.

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Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021.

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Outsource Consultants

NOVEMBER 17, 2023

Rather, by outsourcing to multiple locations in different regions, companies have access to a larger pool of potential employees to draw from when looking to fill open positions. By outsourcing to multiple regions, companies can access these specialized skills while outsourcing more general inquiries to lower-cost options.

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Fonolo

APRIL 1, 2021

Explore Contact Center Trends for 2021. As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. There are several trends on Blair’s radar for 2021. Justin’s word of the year for 2021 is “integration”.

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Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. Lawmakers issued a new tax plan on Dec 3, 2021, for online gambling operators. The Rise of Nearshore Outsourcing. In retrospect, late 2019 seems like another world.

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Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. What to Look for In Emerging Outsource Markets. Let Outsource Consultants help!

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Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. South Africa As one of the most advanced and diverse economies in sub-Saharan Africa, South Africa is no stranger to outsourcing. Contact our expert advisors for a no-charge consultation on your location of interest.

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Quality Contact Solutions

NOVEMBER 19, 2021

There have been many changes to telemarketing rules and regulations in 2021. The most notable change was the April 1, 2021, U.S. Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization. Supreme Court decision in Facebook v. Give us a call today. .

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Outsource Consultants

SEPTEMBER 14, 2021

The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. We can help you too — contact us today for a risk-free, no-cost consultation.

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Outsource Consultants

FEBRUARY 22, 2021

Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021. While that has always been important, the fact that everything is now executed virtually makes it critical in 2021. They should.

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Education Services Group

MARCH 4, 2021

We talk to Customer Success organizations at all phases of development, so we often get asked about the differences between hiring a consultant, a staffing agency, and ESG. Consultants. Consultants spend time with your organization to analyze any issues you’re having and to lay out the suggested solutions to address them.

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TechSee

JUNE 8, 2022

My education in the Field Service industry began when I joined TechSee in 2021. My first big foray into the space came at the November 2021 FSUSA event where critical topics like the acceleration of skilled technicians leaving the field, new cutting edge devices, and ever-expanding complexity in the equipment serviced were discussed.

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Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 India is set to experience a rise similar to the 2021 numbers in America at 9 percent.

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Outsource Consultants

OCTOBER 11, 2021

Here are the most common non-voice outsourcing priorities of 2021 — and why they matter. Provide timely responses by outsourcing support. Live chat outsourcing ensures fast, professional responses to your customers’ inquiries and allows your in-house support team to shift focus to other areas. Email Support Outsourcing.

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CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Martech Alliance, 2021) Customer-obsessed businesses expect to be 7x more relevant to customers, 5x more likely a top provider of products, and 4x more profitable.

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Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? International travel is a cornerstone of most outsourcing programs.

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Outsource Consultants

OCTOBER 25, 2023

South Africa has long been a popular outsourcing destination for European companies due to its proximity, cost-effectiveness, and skilled workforce. However, US companies over the last few years are seeing the strong potential of outsourcing to South Africa.

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Outsource Consultants

AUGUST 21, 2023

Notably, the country’s booming technology sector, particularly in the realm of generative AI, makes it an appealing destination for outsourcing. Outsource Consultants delves into the key changes seen in Mexico over the last three years, helping you prepare for your perfect Mexican call center partner.

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Outsource Consultants

NOVEMBER 1, 2021

It probably wasn’t your first tactical choice, but if call volumes were high and your back was against the wall: “Well, let’s just spend more on outsourced agents to get us through this busy patch.”. So, as you tackle the rest of 2021, remember the “Don’ts” to consider: Don’t send your agents out unprepared. But you don’t have to.

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COPC

MAY 31, 2022

The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. The original purpose was to set the precedent of what outsourced customer contact suppliers should deliver to buyers. consultants do another assessment. are the latest updates.?.

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Outsource Consultants

JUNE 28, 2021

Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents ahead of the end-of-year push. But outsourcing holds the key to solving this problem. Your outsourcing choices will largely depend on the information you have front-and-center. And it’s coming.

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Enghouse Interactive

MAY 28, 2021

Guest post by Phil Riley, S.Tel Consultants. Out-of-hours repairs and duty lines can be delivered in this way avoiding expensive outsourcing costs for services which can often be unreliable. Previously, customer contact has often been limited to office and telephone interactions. Capacity has been a major issue for customer contact.

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Outsource Consultants

DECEMBER 27, 2021

That’s why content moderation has been in the news a lot lately—look no further than Facebook’s congressional hearings in 2021 or littered across popular culture. While it’s a growing necessity, leaders still must choose whether building an internal team or managing through an outsourced partner is the best approach.

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TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

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COPC

SEPTEMBER 26, 2022

a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. collected input from employees at business processing outsourcing (BPOs) organizations and in-house contact centers (including work-at-home staff). 1, 2021, and Apr. WINTER PARK, Fla., 26, 2022— COPC Inc.,

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COPC

MAY 31, 2022

The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. The original purpose was to set the precedent of what outsourced customer contact suppliers should deliver to buyers. consultants do another assessment. are the latest updates.?.

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Outsource Consultants

JULY 13, 2020

Certainly, your outsource call center can, and probably does, provide this kind of technology – at a mark up. As industries re-establish their footing and make long-term plans for 2021, it will be vital for retailers to have capital on hand to make nimble investments down the line. Find a Cost-Cutting BPO Partner.

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TeleDirect

AUGUST 10, 2022

Before we jump into the benefits of call center outsourcing, we want to address what makes this a unique time to be in business. In 2021, America experienced what was referred to as “the Great Resignation,” when more than 41 million people quit their job, changed careers or left their company for a similar role elsewhere.

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DMG Consulting

JANUARY 20, 2022

While a large number of enterprises reported record earnings in 2020 (and indications are very positive for strong results in 2021), others either closed their doors or were kept afloat by government support and subsidies. As of the end of the first half of 2021, total revenue for vendors that offer contact center WFO suites was $1,895.9

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COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, s recent move to virtualize a wide range of services including consulting, training and COPC certification. consultants delivered a virtual readout of their findings.

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Call Experts

DECEMBER 10, 2020

I believe that by the time we get to the end of 2021 if everyone gets vaccinated and we continue to implement the public-health measures that I have been talking about incessantly over the last several months.” Understand forecasts and consult experts carefully. Get a free business continuity plan to support your business!

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ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

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Outsource Consultants

MARCH 29, 2021

But not all outsource call center partnerships are created equal — and they all require management. Is sales revenue your sole focus in 2021? Partnering with a BPO vendor is a great way to unlock better experiences for your customer. Targeting too many KPIs only adds confusion. If so, then your KPIs should reflect that.

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