Hodusoft

SEPTEMBER 23, 2021

HoduSoft, an India-based growing VoIP and information technology company, bagged the Indian Achievers’ Award for 2021 as the ‘Emerging Company’ for its outstanding achievement and contribution in nation building. . “As The HoduSoft product suite comprises cutting-edge technology software for businesses of all sizes.

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voip Telemarketing Contact center software Contact Center 97

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Remote/Hybrid work support .

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Hodusoft

OCTOBER 26, 2021

HoduSoft joins GITEX 2021 at Dubai with Tech Giants; exhibits UC products. At the GITEX Technology Week 2021, the leaders of the world’s renowned technology companies exhibited their ambitious products and services. The company’s diverse product line includes: HoduCC- Call and Contact Center Software.

voip 52

voip Contact center software call center software Government 52

NobelBiz

AUGUST 31, 2021

For the last 20 years, we’ve been reinventing contact centers across the globe in terms of communication infrastructure, telecom services, cloud hosting, state-of-the-art contact center software, applications, and much more.

Contact Center 52

Contact Center Contact center software Healthcare Cloud contact 52

Hodusoft

DECEMBER 17, 2020

Key Features of Call Center Software. Below mentioned are some of the essential features to look forward to in 2021, have a look: Predictive Dialer: Predictive dialer is an important feature of a call center software solution that enables agents to connect with the call as soon as they become available to take the next call.

Call Center 59

Call Center call center software Interactive Voice Response Abandon rate 59

Liveops

MARCH 11, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Five9 is the leading provider of cloud contact center software. Watch the full webinar here. . Give your agents time to adapt. “It really starts with the right individual.

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Gamification Enterprise Contact Center Contact center software 118

Fonolo

FEBRUARY 23, 2021

That includes the front-end software that call center agents use to respond to serve customers and find answers. Top Contact Center Trends 2021. And that type of call center technology has a fascinating history, which starts in an air traffic control tower…but we’ll try and keep it short.

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NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 – Source Let’s look at some of the most important benefits of using auto-dialer software. billion by 2028.

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Hodusoft

AUGUST 15, 2024

In 2021, the term “The Great Resignation,” coined by psychologist Anthony Klotz, became part of the business lexicon. Statistics on Employee Attrition in the Call and Contact Center Industry A 2022 NICE WEM Global Survey that surveyed 400 managers and agents at call centers across the U.K. and the U.S.

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Contact center software Contact Center Call Center Surveys 59

Education Services Group

JULY 22, 2021

ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. ESG Q2 2021 News: Total Q2 revenue doubled year-over-year. Q2 2021 new clients: Business information market leader. Q2 2021 client expansions: Global contact center software leader.

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Wireless Contact center software Consulting Consulting 52

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

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call center software Best practices Call Center Interactive Voice Response 140

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Center and Work From Home Solutions.

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Hodusoft

MARCH 13, 2024

billion in 2021 to USD 205.32 This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. These centers provide cost-effective solutions, allowing financial institutions to focus on core functions while outsourcing non-core activities.

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Contact Center Customer Support Contact center software outsourcing 52

DMG Consulting

JUNE 14, 2022

The Report provides a detailed analysis of the performance of the CBCCI competitors in calendar year 2021. 2021 was a breakout year for the cloud-based contact center infrastructure market. Flexibility and adaptability are also helping to fuel waves of innovation throughout the contact center software market.

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Consulting Consulting Contact Center Marketing 48

DMG Consulting

JULY 20, 2022

The Report analyzes the revenue, market share, and execution of the estimated 36 worldwide workforce optimization (WFO)/workforce engagement management (WEM) suite vendors for fiscal full-year 2021. The WFO/WEM suite vendors generated contact center sales of $2,236.9 million during 2021. This is an increase of $158.5

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contact center workforce Consulting Consulting Contact Center 48

SharpenCX

JUNE 12, 2023

Deliver a Consistent Agent Experience For remote and hybrid models to work, your contact center software and communications systems need to adapt seamlessly to a wide variety of locations. When agents know how they measure up, they’re better able to make quick adjustments to meet expectations. Think again.

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Coaching Morale Contact center software Call Center 67

NobelBiz

MAY 28, 2024

By dynamically allocating calls based on real-time demand, call centers can maintain a steady flow of work and improve overall productivity. The average incoming call abandon rate for global call centers was 6.44% in 2021, highlighting the importance of managing hold times and call volumes to reduce abandoned calls.

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Call Center Interactive Voice Response Outbound sales Scripts 52

NobelBiz

MARCH 31, 2021

A lot of people in the call center industry still struggle to understand what STIR/SHAKEN is, how it is supposed to work and how to prepare for the moment when this will be enforced, in June 2021. The post STIR/SHAKEN for Call Centers: Everything You Need to Know appeared first on NobelBiz®.

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Call Center contact center solutions Contact center software Telecommunications 64

ViiBE Blog

JULY 30, 2021

What is a contact center? Call Center , Customer experience , Remote operations. July 30, 2021. What’s more, it has already been noted that cloud-based contact centers have proven to be more efficient than those ran traditionally and managed on-site – they are 27% cheaper and suffer from 35% less downtime.

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Hodusoft

DECEMBER 7, 2021

Gartner Digital Markets entity Capterra listed our Predictive Dialer Software as an Emerging Favorite in its 2021 list published recently. Based on the evaluation, features such as automated calling and reporting capabilities are weaved in the HoduCC Contact Center Software to give higher RoI to our customers,” he continued.

voip 52

voip Contact center software call center software Contact Center 52

Playvox

FEBRUARY 13, 2023

A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% That in itself makes a strong case for keeping your contact center quality management budget intact, but the effects of a strong program go far beyond revenue. of their revenue due to bad experiences.

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Contact Center Quality management Calibration Coaching 78

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Choosing the right contact center software can help them deal with their key challenges effortlessly, driving operational excellence and customer-centricity. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.

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Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Liveops

MARCH 15, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Five9 is the leading provider of cloud contact center software. Watch the full webinar here. . Give your agents time to adapt. “It really starts with the right individual.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Hodusoft

AUGUST 21, 2024

We salute BPO companies of all sizes for their valuable contribution and dedication, and we are proud to support them with our cutting-edge BPO contact center software and call center software to enhance their operations and customer experiences.

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outsourcing Contact center software Government call center software 52

Edify

JUNE 8, 2021

Remember when you thought 2021 was for The Jetsons ? This is especially true when it comes to business communications and the mission-critical contact center.

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Technology Transportation Contact Center contact center solutions 56

Hodusoft

OCTOBER 2, 2024

Whether it’s automating manual and repetitive tasks, scheduling appointments to route the huge volume of incoming calls, or providing fast contact resolution to callers, AI can work like magic for healthcare providers. As per Statista’s stat , about a fifth of healthcare organizations were in the early stages of using AI in 2021.

Healthcare 52

Healthcare Contact center software Chatbots Best practices 52

NobelBiz

JUNE 9, 2020

During the first quarter of 2021, 24.9% The TRACED Act, signed into law on December 30, 2019 , mandated that SHAKEN/STIR must be implemented across the industry by mid-2021. Or if you want to pair our industry-leading voice services with a contact center software, fill out the form below: The post Is Spoofing Illegal?

Telemarketing 52

Telemarketing Contact center software Government Healthcare 52

NobelBiz

DECEMBER 7, 2021

We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022. The post 5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for appeared first on NobelBiz®.

Contact Center 52

Contact Center Technology contact center solutions Contact center software 52

NobelBiz

DECEMBER 7, 2021

We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022. The post 5 CX Trends in 2022: What Contact Center Leaders Need Watch Out for appeared first on NobelBiz®.

Contact Center 52

Contact Center Technology contact center solutions Contact center software 52

SharpenCX

MAY 16, 2022

And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. The Future of Outbound Contact Centers. AI and machine learning help agents and contact centers better understand customer needs and preferences every day. Set Clear Expectations.

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Contact Center Scripts Call Center call center software 67

Calltools

OCTOBER 19, 2022

Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019. Utilize Remote Employees.

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Contact Center Gamification Upselling Scripts 52

JustCall

APRIL 3, 2023

With a global market share of nearly 24% in 2021, Salesforce is undoubtedly a leader in the CRM vendor market. JustCall: A Quick Overview JustCall is a contact center software that empowers customer-facing teams to connect with customers via calls and text messages. Wondering how Salesforce telephony integration works?

voip 52

voip CRM Call Logging Contact center software 52

Balto

MAY 13, 2022

In 2021, a survey we did of more than 1,000 contact center agents analyzed what led to mistakes. Rather than spot-checking or listening to random calls, the right contact center software can listen and score every call so that managers know how agents are performing. Provide the Right Training and Tools.

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Contact Center Gamification Scripts Coaching 52

Hodusoft

MARCH 3, 2022

As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5 between 2021-2028 as per Grand View Research. Also Read: How to Find Best Hybrid workforce Contact Center Software in 2022.

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?

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contact center solutions Contact Center Contact center software CRM 52

Hodusoft

APRIL 5, 2023

Sophisticated call center software will streamline your calls and automate most of the mundane tasks, your agents’ efficiency and productivity. In the age of multichannel communication, you can consider investing in high-quality omnichannel contact center software. If you don’t comply, you may pay heavy penalties.

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