Hodusoft

DECEMBER 26, 2024

Social Media A decade ago, customer service through social media was something BPOs could never fathom. As per one stat , in 2020-2021 alone, preference for social messaging for customer service increased 110 percent! Train your agents to use the omnichannel contact center software.

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Contact Center Contact center software contact center solutions Chatbots 52

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

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call center software Best practices Call Center Interactive Voice Response 140

NobelBiz

FEBRUARY 21, 2023

The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52