Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Remote/Hybrid work support .

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Liveops

MARCH 11, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 – Source Let’s look at some of the most important benefits of using auto-dialer software. billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Center and Work From Home Solutions.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Calltools

OCTOBER 19, 2022

Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019. Implement Gamification Dashboards.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Balto

MAY 13, 2022

In 2021, a survey we did of more than 1,000 contact center agents analyzed what led to mistakes. Gamification. Call center work can be tedious at times. Gamification can make things a bit more fun. Research backs up the power of gamification. Provide the Right Training and Tools. This empowers agents.

Contact Center 52

Contact Center Gamification Scripts Coaching 52

Liveops

MARCH 15, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62