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Many virtual call centers use a hosted contactcenter design (also known as a cloud contactcenter) to power their activities. Advantages of using a virtual contactcentersolution versus a traditional call center. Reduce upfront and operational costs.
The ContactCenter WFO Market Is Transforming. August 5, 2021 Donna Fluss. The contactcenterworkforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. Changing Buyer Expectations.
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