pindrop

JANUARY 8, 2021

Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. Pindrop has made the list as the only contact center security provider – none of our competitors made the list. . Helping to optimize contact center workforces, increase capacity for calls, and improve IVR containment rates.

Average Handle Time 40

Average Handle Time contact center workforce Interactive Voice Response Call flow 40

Noble Systems

APRIL 14, 2021

Here are five best practices to help achieve the best outcomes while maintaining an at-home contact center workforce. A cloud-based contact center makes the transition to a remote workforce, quick and easy. Being able to tap into your employee’s mindset is also key to building a successful remote workforce.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Talkdesk

SEPTEMBER 8, 2020

During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Playvox

MARCH 21, 2022

pic.twitter.com/gGUjo1P58I — Nick Bunker (@nick_bunker) November 15, 2021. Related Article: 7 Proven Ways to Manage Contact Center Agent Staffing Shortages. Managing workers of any age remotely can be a challenge, but it gets easier if you’re working with the right contact center technology.

Contact Center 82

Contact Center contact center workforce Coaching Surveys 82

BlueOcean

JUNE 17, 2021

This has been a consistent concern for in-house contact centers, particularly because they are often limited by their local talent pools or by the bandwidths of their in-house recruitment team. The theme of 2021 in many major U.S. cities seems to be “Available Labor Shortage.”).

outsourcing 71

outsourcing Contact Center Customer Care contact center workforce 71

DMG Consulting

SEPTEMBER 30, 2021

The Contact Center WFO Market Is Transforming. August 5, 2021 Donna Fluss. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

DMG Consulting

SEPTEMBER 14, 2021

Workforce Management Software Improves Employee Engagement. Jul 12, 2021 Donna Fluss. Read this article on the publisher’s website. Changing employee expectations is one of the hottest workplace topics and touches on many aspects of the employee/employer relationship.

Employee engagement 98

Employee engagement Management Real estate Contact Center 98

Hodusoft

NOVEMBER 29, 2022

HoduCC – Contact Center Software. In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. To summarize If you’re looking for a robust solution for your contact center, you can consider any of these 10 best contact center workforce software.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Balto

APRIL 20, 2023

2021, January 11). 2021 Contact Center Agent Survey Report​ - Balto Ai. 2021, June 21). How AI Is Revamping the Contact Center. The Contact Center Workforce of the Future. Sources Balto. Retrieved May 2nd, 2023, from [link] Balto. Retrieved May 2nd, 2023, from [link] Balto.

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52