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Guest Post: Five Actionable Ideas to Transform Your Customer Service in 2021

ShepHyken

. Customer Service Trends For 2021 . Modern customers want real-time interactions that are personalized and consistent. To meet their demands, we expect to see more technology in customer support in 2021, as well as a growth in omnichannel support strategies. Here are five customer service trends to watch out for in 2021:? .

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25 Call Center Technology Trends to Watch in 2021

Callminer

New Challenges for Call Centers in 2021. Keep reading to see what is on the radar for 2021. ” – Snigdha Patel, Top 9 Contact Center Trends to Watch Out in 2021 , REVE Chat; Twitter: @REVEChat. And in 2021, that means more customers will connect to services remotely. “So, More Flexible Service Solutions.

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

ShepHyken

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service.

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5 Top Customer Service Articles of the Week 12-6-2021

ShepHyken

Destination CRM) What’s the difference between customer service and customer care? The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. The post 5 Top Customer Service Articles of the Week 12-6-2021 appeared first on Shep Hyken.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Brands that connect with customers on a personal, emotional level will be more successful than others. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT 6 Ways to Make Your Employees More Human. 10 Ways to Humanize Your Brand.

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Guest Blog: Thank Your Customer With Actions Not Words

ShepHyken

Statista reports that emails personally addressed to customers had an 18.8% Recounting his experience of being remembered in a restaurant, Shep Hyken outlines the benefits of remembering customers name: it makes them feel special, personalizes the experience, creates a connection and increases chances of a return visit.

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2021: TechSee’s Year in Review

TechSee

As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year in Review’ article below. Check out our year in review infographic for a visualization of TechSee’s 2021. 2021 Year in Review. Check out our year in review infographic for a visualization of TechSee’s 2021.