Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Totango

MAY 5, 2021

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. There is an index that scores customer satisfaction on a scale of zero to ten. Customer Effort Score (CES). Awarded Highest User Adoption by reviewers on G2 – Spring 2021.

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Hodusoft

APRIL 5, 2023

To prevent that you must handpick the right candidates and retain them for as long as possible by paying industry-standard wages. First and foremost, it enables you to monitor your customers’ experience by tracking metrics such as customer effort score (CES), customer satisfaction score ( CSAT ), and net promoter score (NPS).

Best practices 52

Best practices Call Center Management call center software 52

SmartKarrot

AUGUST 27, 2021

Performing customer satisfaction (CSAT) surveys is one of the most direct and simplest ways to obtain the customer feedback you need, to understand how your customers feel about your brand and your products or services. The industry standard for NPS benchmark is a score anywhere between 30 to 70. CES Benchmarks.

Benchmark 10

Benchmark industry standards B2B Customer effort 10