DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report.

Consulting 62

Consulting Consulting Marketing Customer Service 62

DMG Consulting

JUNE 8, 2021

DMG Consulting Releases 2021 – 2022 Interaction Analytics Product and Market Report. Who : DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What : Releases 2021 – 2022 Interaction Analytics Product and Market Report . When : Today, 3 June 2021.

Consulting 59

Consulting Consulting Analytics Marketing 59

DMG Consulting

JUNE 30, 2021

DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021-2022 Robotic Process Automation Product and Market Report. When: Today, 30 June 2021.

Consulting 59

Consulting Consulting Marketing Contact Center 59

DMG Consulting

MARCH 11, 2021

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021.

Consulting 59

Consulting Consulting Marketing Management 59

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. 2020 – 2021 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Creative Virtual

DECEMBER 14, 2021

By Mandy Reed, Global Head of Marketing. I was connected to a live chat agent relatively quickly, but then spent over 30 minutes in a chat that felt like it was lasting forever and, in the end, delivered no real resolution to my question. A couple months ago I had a question about an online order I had placed several days earlier.

Virtual Agent 52

Virtual Agent Self service Chatbots Feedback 52

Creative Virtual

DECEMBER 7, 2021

By Mandy Reed, Global Head of Marketing. Welcome to Creative Virtual’s annual year in review blog post for 2021! Published in March, the report compared 19 vendors based on the depth of their service offerings and market presence.

Virtual Agent 52

Virtual Agent Chatbots Education Enterprise 52

Revation Systems

OCTOBER 14, 2021

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems, a leader in cloud-based, compliant messaging and communications, today announced the company has been included in the list of 2021 ‘Hot Vendors in Artificial Intelligence (AI) for the Intelligent Contact Center’ by Aragon Research.

Contact Center 62

Contact Center Virtual Agent Chatbots Analytics 62

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. The past year was excellent for the cloud-based contact center infrastructure (CBCCI) market. DMG had projected that the market would grow by 22% in 2017, and the actual growth rate was 25.4%. DMG expects the market to grow at a minimum of 22.5%

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 13th annual Speech Analytics Product and Market Report.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

JUNE 9, 2023

CCaaS Market Drivers and Inhibitors June 2023 With a 21.3% increase in seats in the 12 months between December 2021 and December 2022, the CCaaS market remains one of the fastest-growing sectors in the contact center technology market, a trend DMG expects to continue for the next few years.

Marketing 48

Marketing Contact Center Virtual Agent Self service 48

DMG Consulting

OCTOBER 13, 2020

Three years ago, few companies had heard of intelligent virtual agents (IVAs), and fewer were willing to invest in them. While there is still work to be done in this area, the improved and simplified development environments are changing the cost dynamics of the self-service market and giving enterprises the control they require.

Self service 87

Self service Virtual Agent Consulting Consulting 87

3CLogic

APRIL 6, 2021

When we think of Natural Language Processing being used in call centers, we typically think of chatbots or even a virtual assistant — an automated voice replacing a human one to handle our customer service needs. A recent Fortune Business Insights report projects the global speech and voice recognition market to reach $28 Billion by 2026.

Real estate 52

Real estate Contact Center Virtual Agent Enterprise 52

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. Strong momentum driving market growth and investments. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 27 March 2019.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

MARCH 16, 2018

DMG Consulting Releases 2018 – 2019 Workforce Management Product and Market Report. Strong momentum driving market growth and investment. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 12 March 2018.

Consulting 48

Consulting Consulting Marketing Management 48

JivoChat

JUNE 7, 2021

Your market is competitive, and great customers come with great expectations. In fact, the numbers are staggering — according to statistics from Oberlo , more than 230 million Americans will shop online in 2021. billion online in 2021, creating lots of opportunities for web-based businesses. Source: OptinMonster.

Best practices 52

Best practices Chatbots Customer retention Surveys 52

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 Robotic Process Automation Product and Market Report.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 – 2020 Contact Center Analytics Product and Market Report.

Consulting 48

Consulting Consulting Contact Center Analytics 48

DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

DECEMBER 11, 2019

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The number of CBCCI seats in the market grew by 20.1% 12/11/2019.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The past year was excellent for the CBCCI market. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Contact Center Marketing 48

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Consulting 59

Consulting Consulting At home agents Virtual Agent 59

DMG Consulting

SEPTEMBER 14, 2021

Jul 12, 2021 Donna Fluss. Workforce management solutions can and should be used to help companies manage their increasingly complex (and scarce) human workforce as well as the new army of intelligent virtual agents (IVAs) and RPA software robots entering the market. Read this article on the publisher’s website.

Employee engagement 98

Employee engagement Management Real estate Contact Center 98

Uniphore

OCTOBER 21, 2021

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. Availability of both attended and unattended RPA increases agent efficiencies with knowledge base integration during in-call with customers to improve accuracies and productivity. PALO ALTO, Calif. ,

Interactive Voice Response 75

Interactive Voice Response Self service Call flow Virtual Agent 75

Creative Virtual

OCTOBER 26, 2021

Recently Corporate Vision Magazine announced the winners of their 2021 Media Innovator Awards. Creative Virtual proudly accepted the award for ‘Best Conversational AI Solutions Provider – London’ ! As a company, we’ve played a key role in both establishing and advancing the conversational AI market.

Virtual Agent 52

Virtual Agent Chatbots Engineering Consulting 52

Netomi

APRIL 28, 2022

With the increasing use of smartphones and app-based services, as well as the widespread adoption of the public and hybrid cloud, this burgeoning market is only predicted to grow – while the global size of the SaaS market stood at USD $144.17 billion in 2021, it is forecast to reach USD $703.19 billion by 2030.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

DMG Consulting

JANUARY 20, 2022

While everyone hopes we are nearing the end of the pandemic, no one knows what the future will bring, and this is driving both confusion and opportunity in many markets. The virtual economy was energized, and growth accelerated for companies that could move their activities and operations online. percent in the first half of 2021.

Contact Center 54

Contact Center Enterprise Employee engagement Virtual Agent 54

Uniphore

JULY 10, 2021

Brian publishes quarterly “executive market studies,” featuring pointed analysis of research findings, industry trends, case studies and new technologies. Contact center leaders around the world trust our low code automation platform to assist customers and agents during moments that matter. Copyright 2021.

Call Center 89

Call Center Contact Center Consulting Consulting 89

Liveops

JULY 19, 2021

The June 2021 jobs reported hundreds of thousands of jobs within the industry have opened back up. job market struggles with a historic talent shortage. The Liveops Virtual Flex model manages those processes, helping enterprises quickly scale to meet the needs of their business.

Airlines 62

Airlines Virtual Agent Enterprise Wait times 62

Creative Virtual

DECEMBER 10, 2020

By Mandy Reed, Global Head of Marketing. Around this time every December, I put cursor to page and fingers to keyboard to take a look back over the last 12 months and reflect on some of the highlights of the year for Creative Virtual. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

JANUARY 12, 2021

By Mandy Reed, Global Head of Marketing. Organisations already using V-Person solutions from Creative Virtual had a distinct advantage in meeting the challenges of customer support during the pandemic. Innovation is essential for companies to stay relevant, be competitive and achieve long-term growth.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

Xaqt

JANUARY 15, 2021

As cities and municipalities receive an increasing number of calls to existing call centers regarding vaccine distribution, Xaqt provides an automated solution that deflects calls with artificial intelligence (AI)-driven virtual agents. Xaqt’s Intelligent Virtual Agents are also able to respond to SMS-based interactions.

Virtual Agent 40

Virtual Agent Government Contact Center Chatbots 40

DMG Consulting

JULY 31, 2019

Improved marketing effectiveness for the digital era. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Marketing organizations need to know which campaigns are most effective in attracting customers and generating revenue.

Consulting 48

Consulting Consulting Interactive Voice Response Virtual Agent 48

JivoChat

MARCH 9, 2021

With the abundance of marketing materials online, customers no longer need a salesperson to provide the info and guide their purchasing decisions. The modern sales team can now find success by focusing on building great relationships with their target market. With this approach, you only work with _warm leads. _. Average Cost Per Lead.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

DMG Consulting

FEBRUARY 11, 2021

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. When: Today, 11 February 2021. A combination of new solutions, market trends, customer behavior, and the rapid expansion of cloud technology drives change. Where: Available at the DMG Consulting online store.

Consulting 48

Consulting Consulting Contact Center Virtual Agent 48