Outsource Consultants

MARCH 28, 2023

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST! million, making this year especially exciting.

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Eptica

NOVEMBER 26, 2021

Date: Friday, November 26, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 keys to success for outsourced customer service providers. Published on: November 26, 2021. billion between now and 2025. Read the full article on our parent company Enghouse Interactive’s site here. billion between now and 2025.

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outsourcing Customer Service Cloud contact Best practices 121

TeleDirect

JANUARY 28, 2021

Since 2020 brought so many unprecedented challenges, year-end planning and projections for 2021 might not be on your radar – but they should be! 2021 promises more of the same. Ready to see how TeleDirect can help into 2021? Start planning today for the New Year with TeleDirect’s exceptional outsourcing services!

Customer Service 111

Customer Service Business Process Outsourcing outsourcing Upselling 111

Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz. Regionals Midwest honoree.

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Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. Paul Business Journals 2021 Fast 50 list. About Outsource Consultants. About Fast 50.

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Consulting Consulting outsourcing Call Center 126

TechSee

FEBRUARY 16, 2021

This is underlined by a January 2021 survey , where 65% of U.S. Going into 2021, new trends are emerging that are helping field services provide their customers with efficient service, while still keeping a firm eye on their bottom line in a challenging economic environment. Reliance on outsourcing to 3rd-party contractors.

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outsourcing Upselling Surveys Technical Support 109

OctopusTech

APRIL 27, 2021

In 2021, enterprises want to achieve the goals planned in the last year. Thus, Customer support outsourcing is the key to attain a new record in sales and customer retention. Even the small businesses were investing in Customer support outsourcing to enhance CX during the lockdowns. Real-Time Omnichannel Support.

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outsourcing Chatbots Customer Support Self service 101

Fonolo

APRIL 1, 2021

Explore Contact Center Trends for 2021. There are several trends on Blair’s radar for 2021. He has been advising contact center outsourcers, their clients, industry associations, BPOs and governments on everything from marketing penetration to service delivery since 2003. Justin’s word of the year for 2021 is “integration”.

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Customer Experience Contact Center Consulting Consulting 142

Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. Lawmakers issued a new tax plan on Dec 3, 2021, for online gambling operators. The Rise of Nearshore Outsourcing. In retrospect, late 2019 seems like another world.

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outsourcing Real estate Government Call Center 128

Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021.

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Customer Support Benchmark outsourcing Business Process Outsourcing 98

Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. What to Look for In Emerging Outsource Markets. Let Outsource Consultants help!

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Call Center Marketing outsourcing Transportation 119

Ansafone

JANUARY 26, 2021

While customer service is an integral part of any company, one thing to consider is whether the customer service can be outsourced or not. Outsourcing your customer service is an excellent idea for many companies to free up … 5 Reasons Why Your Business Should Outsource Customer Service in 2021 Read More ».

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outsourcing Customer Service Contact Center Call Center 71

Quality Contact Solutions

NOVEMBER 19, 2021

There have been many changes to telemarketing rules and regulations in 2021. The most notable change was the April 1, 2021, U.S. Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization. Supreme Court decision in Facebook v. Give us a call today. .

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Telemarketing outsourcing Marketing Technology 98

BlueOcean

JULY 13, 2023

In 2021, the championship went forward but with many restrictions. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Every year, this national sports association holds their annual pro championships. By 2022, fans were starved for action.

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Customer Care outsourcing Customer Service Contact Center 110

Quality Contact Solutions

MARCH 25, 2021

Aurora, NE (March 25th, 2021) Quality Contact Solutions, Inc (QCS) , a leading outsource telemarketing company in the U.S., QCS offers many telemarketing services including outsourced sales, upsell, cross-sell, surveys, lead generation, sales lead qualification, appointment setting, inside sales and inbound customer service.

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Telemarketing outsourcing Management B2C 98

Concentrix

APRIL 12, 2021

IAOP ranked Concentrix highest for its customer references, industry awards, innovation, and CSR programs Earlier this year Concentrix was recognized as one of 2021 IAOP Global Outsourcing 100, the world’s best service providers.

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outsourcing 62

Outsource Consultants

SEPTEMBER 14, 2021

The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. Outsource Consultants boasts more than 25 years of expertise, helping contact center staffs thrive amidst the biggest industry challenges. Want an expert that can help you get started?

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Contact Center Interactive Voice Response Morale Abandon rate 125

Alorica

FEBRUARY 22, 2021

22, 2021) – Alorica Inc., a global leader in customer experience solutions, has been named on the well-known International Association of Outsourcing Professionals’ (IAOP) 2021 Global Outsourcing 100 (GO100) list for its seventh year in a row. IRVINE, Calif. – (Feb.

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outsourcing Customer Experience Customer Service 62

ShepHyken

OCTOBER 26, 2020

Predictions 2021: B2B Marketers Build Digital Pathways To Distanced Businesses by Lori Wizdo. It includes insights from leaders in the customer service world as they comment on budgets, AI, outsourcing and much more. Each week I read a number of customer service and customer experience articles from various resources.

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Customer Service Customer centricity B2B Contact Center 231

Ansafone

DECEMBER 18, 2020

There are many ways that Covid-19 will affect … The Effects of COVID-19 on Business in 2021 Read More ». The post The Effects of COVID-19 on Business in 2021 appeared first on Ansafone Contact Centers. This change in habits will force many companies to change the way they conduct business as well.

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Contact Center Business Process Outsourcing outsourcing Call Center 101

Anexa BPO

JANUARY 3, 2021

As we begin 2021, companies of all sizes will need to adapt to new ways of doing business. As businesses look to improve the way they function, those who pay special attention to their Unique Selling Point (USP), while outsourcing certain tasks will be rewarded. How Can You Increase Business Efficiency in 2021?

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outsourcing Telemarketing Business Process Outsourcing Customer retention 52

CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Martech Alliance, 2021) Customer-obsessed businesses expect to be 7x more relevant to customers, 5x more likely a top provider of products, and 4x more profitable.

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Customer Experience Journey mapping Metrics Surveys 195

Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 India is set to experience a rise similar to the 2021 numbers in America at 9 percent.

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Contact Center outsourcing Call Center Wait times 126

Acquire BPO

FEBRUARY 17, 2021

Acquire BPO dominates as it continues to rank on the International Association of Outsourcing Professionals® (IAOP®) for the fifth consecutive year in the Leader Judging Size category. The 2021 list was released today during the IAOP’s virtual Outsourcing World Summit. appeared first on Acquire BPO.

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outsourcing 80

Select VoiceCom Blog

NOVEMBER 29, 2023

These challenges made business process outsourcing (BPO) increasingly prominent. Selecting an outsourcing destination requires various considerations like cost-effectiveness, availability of skilled talent, language proficiency, cultural alignment, and more. Revenue for IT outsourcing in 2023 was at US $8.81 year-on-year.

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outsourcing Business Process Outsourcing Government Telecommunications 78

Outsource Consultants

OCTOBER 11, 2021

Here are the most common non-voice outsourcing priorities of 2021 — and why they matter. Provide timely responses by outsourcing support. Live chat outsourcing ensures fast, professional responses to your customers’ inquiries and allows your in-house support team to shift focus to other areas. Email Support Outsourcing.

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Customer Support outsourcing Customer advocacy Contact Center 117

ShepHyken

NOVEMBER 4, 2022

According to Statista (2021), 57 percent of companies use BPOs so that they can concentrate on core issues and operations of their businesses and minimize costs. By outsourcing the work relating to CX analytics, BPOs can delve deeper into tapping the requirements of customers as well as implement effective strategies to meet their needs. .

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Customer Experience Scripts Self service outsourcing 165

Transparent BPO

DECEMBER 17, 2021

17, 2021 – Industry veteran Dean Birtwell is joining Transparent BPO as Vice President of Business Development. He reports to Scott Newman, CEO of Transparent BPO, a global contact center and business process outsourcer. Sales Executive Brings Deep Background to Management Ranks Rockville, MD, Dec.

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Business Process Outsourcing outsourcing Contact Center Sales 118

Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Paul Business Journal’s 2021 Best Places to Work. “I About Outsource Consultants. sklosterbuer@outsource-consultants.com. Visit us at mspbj.com to learn more.

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Consulting Consulting outsourcing Call Center 67

Ansafone

FEBRUARY 28, 2021

As businesses move into 2021 and prepare for the future, they must stay on top of all customer service trends that show up. Providing the best customer service at all times is imperative to growing a business and seeing more profits, even in 2021.

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Customer Service Contact Center Multichannel outsourcing 77

Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics and hospitals are shifting common inquiries previously handled by internal staff to outsource call centers , where overflow can be better accommodated.

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outsourcing Healthcare Contact Center Call Center 67

TLC Associates

OCTOBER 16, 2019

billion of their hard earned money on online purchases (that’s 14% of all retail sales), and worldwide eCommerce is expected to hit triple digit growth by 2021. Here are the challenges and opportunities for brick and mortar retailers – and how an outsourced retail contact center can help you overcome barriers. . Related Articles.

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outsourcing Contact Center Construction Sales 83

Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants. CONTACT: Sarah Klosterbuer.

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Consulting Consulting outsourcing Healthcare 67

Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? International travel is a cornerstone of most outsourcing programs.

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Call Center outsourcing Government Marketing 128

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

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Call Center Technology outsourcing Self service 139

The Northridge Group

AUGUST 23, 2022

To jumpstart improvement, a proven approach is to bring in outside Quality Monitoring experts who can objectively assess associate performance and offer honest, practical insights and recommendations for improvement – particularly if an outsourcer is providing customer service agents. A Success Story. Customer Experience (CX).

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Healthcare Contact Center outsourcing contact center associations 128

Outsource Consultants

FEBRUARY 22, 2021

Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021. While that has always been important, the fact that everything is now executed virtually makes it critical in 2021. They should.

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Call Center Gamification Coaching Morale 76