ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. SaaS customers are only using 50% of the licenses that they buy- @markroberge. David Carnes (@davidpcarnes3) September 27, 2021. Patrick Baynes (@PatrickBaynes) September 27, 2021. saastrannual.

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SaaS B2B Customer retention Sales 95

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Personalization 95

Personalization SaaS Upselling B2B 95

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? Watch this webinar to cover: A deep dive on 2020 SaaS retention benchmarks and the impacts the pandemic has had. Speakers: Rob Belcher, Managing Director, SaaS Capital.

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ShepHyken

MARCH 5, 2021

This week we feature an article from Deb Mukherjee , a SaaS marketer with DelightChat. In 2021, customer experience will play a key role in determining which eCommerce businesses succeed, given the number of options in every category. Deb Mukherjee is a SaaS marketer with 5+ years of working with companies across the globe.

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ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

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SaaS Metrics Surveys Enterprise 98

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

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ChurnZero

MARCH 31, 2021

ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. Hear from verified users on how much they value ChurnZero: “ChurnZero is well suited for any SaaS company. The post ChurnZero Earns a 2021 Top Rated Award From TrustRadius appeared first on ChurnZero.

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ClientSuccess

DECEMBER 21, 2020

While all SaaS organizations saw their fair share of ups and downs, there were plenty of changes, challenges, and opportunities for customer success teams to keep things interesting. Taking stock of your current processes can give your team a good jumping-off point heading into 2021. Be set for success in 2021 with ClientSuccess.

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Finance SaaS Best practices Accountability 93

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. Setting Up for Success in 2021 – Follow this advice for Customer Success Managers who will be working from home in 2021 and beyond. .

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CustomerSuccessBox

AUGUST 25, 2021

SaaStr Annual 2021. Virtual: September 28-29, 2021. SaaStr 2021 gives you an opportunity to join 10,000+ Cloud and SaaS Founders, VC, and Execs. Lisbon: Nov 1-4, 2021. CXO Summit 2021. September 29-30, 2021. Slush 2021. 19th – 20th November 2021, Finland. Virtual: October 6-8th, 2021.

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SaaS Finance Marketing Technology 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Read below to learn about the awards and meet this year’s winners.

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CustomerSuccessBox

SEPTEMBER 7, 2021

Pro Tip: Designing a Customer Onboarding Framework for B2B SaaS. #2 The Customer Success teams and companies who showed great flexibility in 2020 are the ones who had tremendous growth in 2021. #6 Bonus Tip: What are customer journeys in SaaS? #9 2 CSMs will become even more data-driven. 9 CX and UX will Make the Cut.

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Journey mapping Engineering SaaS Upselling 96

TCN

AUGUST 3, 2021

3, 2021 – TCN, Inc., The post TCN Operator Selected as a 2021 SaaS Awards Finalist for Best SaaS Product for Customer Service/CRM appeared first on TCN. GEORGE, Utah – Aug. a global provider of a.

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Talkdesk

DECEMBER 22, 2020

The G2 Winter 2021 Report is out! ?? While many websites provide peer-to-peer reviews, G2 is one of the largest available for the Software as a Service (SaaS) space, with more than one million reviews for CRM, ERP, HR, CAD, PDM, contact center, marketing software and more. But what is G2 and why should we care about it anyway?

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call center software Contact Center SaaS CRM 139

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

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SaaS Best practices Upselling Journey mapping 78

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies? billion in revenue.

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SaaS Customer retention Sales Marketing 126

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products.

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SaaS Journey mapping Best practices Customer advocacy 99

aircall

JUNE 28, 2022

More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. The Maturity.

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SaaS Metrics Engineering Telecommunications 147

ClientSuccess

OCTOBER 20, 2020

In the modern SaaS world, sales is often considered the flashiest and critical of departments across organizations. But if 2020 has taught SaaS leaders anything it’s that it’s a company’s current customers – not the new ones – that have the potential to keep a business afloat when things get hard. 2021 Customer Success Planning.

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SaaS Accountability Sales Management 59

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Onboarding.

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SaaS Best practices Upselling Education 68

CustomerSuccessBox

AUGUST 23, 2021

INBOUND 2021. This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. This conference will occur in the fall of 2021, and will have big-time celebrities and successful business leaders across a number of different industries. October 18- 20, 2021 Las Vegas.

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SaaS Education Best practices Marketing 52

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

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VirtualPBX

OCTOBER 2, 2019

According to the IDC research organization, by 2021, companies from around the world will spend more than half a billion dollars on cloud tech. Let’s take a deeper look at the key concepts of SaaS, PaaS, IaaS. Software as a Service (SaaS). Software as a Service – SaaS. Examples of SaaS.

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SaaS Engineering voip CRM 13

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021.

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SaaS Chief Customer Officer Metrics Education 52

CustomerSuccessBox

JUNE 28, 2021

But, the year 2020 has seen a boom in the Customer Success space, as a lot of SaaS businesses are now identifying Customer Success as a strong business imperative. The Acquisition driven SaaS growth is dead and this era is all about retention-led growth. Check out the SaaS customer retention best practices to maximize renewals.

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SaaS B2C Customer retention Upselling 52

CustomerSuccessBox

JULY 19, 2021

For SaaS companies today, there are many aspects of their business to consider when creating and measuring success. What Saas businesses do not realize is that excelling in Customer Success (CS) can be a key component to low churn rates and successful business growth. These are Top Customer Success Statistics in 2021.

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SaaS Customer retention Surveys Chatbots 52

Cincom

FEBRUARY 15, 2021

Cincinnati, OH (February 15, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Cincom Systems, Inc. About CPQSync.

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Sales Finance Upselling SaaS 98

Fonolo

FEBRUARY 16, 2021

Contact Center Trends 2021. Although it’s unlikely that customers will ever want two-way video conversations (where they can see the agent and the agent can see them), there is a growing need for agents to see what customers see, particularly SaaS or software products. Agent Monitoring & Motivation Software.

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ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Personalization 52

Personalization SaaS Upselling B2B 52

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

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SaaS Chief Customer Officer Upselling Metrics 98

Netomi

NOVEMBER 14, 2022

In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! How AI helps SaaS companies connect with customers in the moments that matter most.

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SaaS Multichannel Upselling Education 52

ClientSuccess

JANUARY 12, 2021

While 2020 was a completely unprecedented time for most SaaS organizations, their customers, and their employees, it also forced customer success teams to rethink how they worked with accounts and the services they provide. Three 2021 customer success resolutions: 1. 2021 is not the year to go back to ‘before’.

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Journey mapping SaaS Accountability Customer retention 53

ChurnZero

MARCH 3, 2021

Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world. . Did you know that 92% of SaaS companies fail within 3 years due to poor product-market fit, lack of cash flow, and/or overall mismanagement? Strategy : ‘Boost Retention.

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SaaS Feedback Sales Customer Experience 80

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. billion in 2021, it is forecast to reach USD $703.19 The Evolving SaaS Landscape and The Rising Role of Customer Experience.

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SaaS Customer Experience Virtual Agent Chatbots 59

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. How to crush SaaS customer onboarding: a roundup of expert advice.

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SaaS Customer retention Surveys Consulting 98

Unymira

JUNE 17, 2021

Published by Gartner in April 2021, this new research explains the top 10 SaaS deal terms which Gartner analysts believe are most important to consider when negotiating software contracts.

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SaaS 52

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? The post Top 5 ChurnZero Webinars from 2021 to Watch and Share appeared first on ChurnZero. We hope you enjoy watching these webcasts on-demand (for free).

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