article thumbnail

Guest Post: Five Actionable Ideas to Transform Your Customer Service in 2021

ShepHyken

. Customer Service Trends For 2021 . To meet their demands, we expect to see more technology in customer support in 2021, as well as a growth in omnichannel support strategies. Here are five customer service trends to watch out for in 2021:? . Merging The Boundaries Between Customer Service and Sales .

article thumbnail

25 Call Center Technology Trends to Watch in 2021

Callminer

New Challenges for Call Centers in 2021. Keep reading to see what is on the radar for 2021. ” – Snigdha Patel, Top 9 Contact Center Trends to Watch Out in 2021 , REVE Chat; Twitter: @REVEChat. And in 2021, that means more customers will connect to services remotely. “So, More Flexible Service Solutions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

5 Top Customer Service Articles of the Week 5-24-2021

ShepHyken

CustomerThink) Focus on customers’ goals which lead to sales and their referrals. Best Customer Retention Techniques for Startup in 2021 by Luke Fitzpatrick. Influencive) Here are some of the best customer retention techniques for startups in 2021, that’ll help you to not only retain and grow your customer base.

article thumbnail

5 Top Customer Service Articles of the Week 7-19-2021

ShepHyken

storefronts reopening, e-commerce is still seeing a surge in sales. To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. This article includes a summary of some key points along with some stats from my 2021 Achieving Customer Amazement study. CRM Buyer) Despite U.S.

article thumbnail

Marketing-Led Post-COVID-19 Growth Strategies

Any return to normalcy may seem far-off, but sales and marketing are on the front lines of restarting the economy. In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation. Strategically aligning your systems and teams.

article thumbnail

5 Top Customer Service Articles For the Week of April 26, 2021

ShepHyken

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

article thumbnail

5 Top Customer Service Articles For the Week of March 8, 2021

ShepHyken

Creating an experience that drives people to your website, your store, or willing to meet with a sales representative is all part of marketing. Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond] by Casimir Rajnerowicz. Dive into our original customer service statistics for 2021.

Airlines 371