ProProfs Blog

SEPTEMBER 17, 2021

The answer is simple: Ask them for feedback via website surveys. . Dive into this blog to explore 35 website survey questions along with their examples and tips and learn everything you should know about these surveys. . What are Website Surveys ? Benefits of Website Surveys. Let’s begin!

Surveys 78

Surveys Feedback Marketing Construction 78

Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021. How do we compare to our competitors?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Spearline

JULY 13, 2021

At Spearline, many of our customers have contact centers situated worldwide, used for customer service, sales, and product information. Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free guide explores how COVID impacted the customer service industry. Virtual “Live” Events.

Contact Center 98

Contact Center Telecommunications Surveys Analytics 98

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Read below to learn about the awards and meet this year’s winners.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

Nicereply

MAY 6, 2021

Incorporating new information, like the results of a Net Promoter Score (NPS) survey , into your plan can help you be more impactful in your marketing efforts. If you survey all of your customers at once, use the full results to update your strategy. Are you misleading prospective customers in order to make a short-term sale?

Marketing 98

Marketing Surveys APIs Advertising 98

Satrix Solutions

FEBRUARY 1, 2022

Have you heard someone utter that statement or even proclaim, “I never respond to surveys”? Thankfully this attitude towards surveys is relatively rare in B2B. However, as a CX consultancy, we occasionally hear (or read) very negative reactions when inviting someone to participate in a survey on behalf of our clients.

Surveys 78

Surveys B2B Feedback Technical Support 78

Integrity Solutions

JUNE 24, 2024

Imagine having a sales team coach who sees the potential in you that you don’t even see in yourself—and then is committed to helping you help live up to that potential. Most leaders agree that the role of sales team coach play a key role in helping salespeople achieve their goals. What Does it Mean to Be a Sales Team Coach?

Coaching 65

Coaching Sales Surveys Banking 65

Quiq

SEPTEMBER 29, 2021

Quiq Launches Conversational Commerce Payments and Conversational Surveys Share This Story Secure, in-conversation payments allow brands to complete transactions seamlessly while chatting with customers on SMS, web chat, and other channels; Surveys inform retailers with a multi-channel, real-time customer feedback loop.

Surveys 89

Surveys APIs Feedback Enterprise 89

Fonolo

APRIL 1, 2021

Explore Contact Center Trends for 2021. There are several trends on Blair’s radar for 2021. Analyst at SoftwareAdvice.com since 2018, where she is responsible for producing detailed surveys, thought-leadership articles, and detailed analysis of project management and small business technology strategy. She has been a Sr.

Customer Experience 142

Customer Experience Contact Center Consulting Consulting 142

Integrity Solutions

JANUARY 6, 2021

Money and incentives matter, but this year more than ever they’re only part of the sales retention story. With the stresses of the pandemic, uncertainty in the business environment, and pressures of working from home and juggling personal and professional lives, we’re all looking forward to a fresh start in 2021.

Coaching 79

Coaching Sales Morale Personalization 79

Nicereply

SEPTEMBER 28, 2021

Let’s now take a look at the top 5 customer care tools for 2021: HubSpot Service Hub. HubSpot Service Hub shines when combined with other HubSpot tools like HubSpot Sales Hub and Marketing Hub. Customer Feedback Survey. Surveys are a crucial tool for collecting their thoughts. Best for: All-in-one help desk tool.

Customer Service 98

Customer Service call center software Surveys Analytics 98

ShepHyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. . Avoid data silos .

Customer Experience 264

Customer Experience Advertising Employee engagement Sales 264

Comm100

JANUARY 21, 2021

If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. Live chat is typically used by sales, marketing, and customer support. Increase sales. Live chat doesn’t just help increase sales.

Surveys 98

Surveys Marketing Sales Customer Support 98

Outsource Consultants

SEPTEMBER 14, 2021

But why would anyone worry about potentially high sales volume? That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ChurnZero

MARCH 20, 2023

The study is based on an annual survey we conducted in collaboration with ESG and sponsored by Higher Logic Vanilla and involve.ai. said sales; 8.9% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. said sales; 20.3% said sales; 20.3%

Accountability 52

Accountability Sales Management SaaS 52

ChurnZero

MARCH 20, 2023

The study is based on an annual survey we conducted in collaboration with ESG and sponsored by Higher Logic Vanilla and involve.ai. said sales; 8.9% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. said sales; 20.3% said sales; 20.3%

Accountability 52

Accountability Sales Management SaaS 52

ShepHyken

DECEMBER 17, 2021

New findings from our UPS Capital 2021 Holiday Shipping Experience Report found that 44% of SMBs report making more than a fifth of their total annual sales from Small Business Saturday and holiday spending in general. Read Shep’s latest Forbes article: Top Business Books Of 2021. Amp Up Communications When There’s a Mishap.

Surveys 209

Surveys Advertising Marketing Customer Experience 209

ProProfs Blog

MARCH 26, 2021

Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on. In this blog, let’s explore both the advantages and disadvantages of customer feedback surveys in detail.

Feedback 78

Feedback Surveys Customer retention Metrics 78

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

OctopusTech

JUNE 24, 2021

With a brand name like Live Chat, it’s no wonder to witness this chat tool at the top ranking in 2021. This tool is used for real-time chat, multichannel support, lead generation, online surveys, in-app support, BPO Services, and more. Automated sales and KPIs tracking to monitor the performance. Auto agent routing.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

ShepHyken

APRIL 2, 2021

of all sales. in the first quarter of 2020, and expected to continue to rise throughout 2021. However, according to Stella Connect’s Customer Service Trends for 2021 report , 80% of survey respondents prefer to talk to a real support agent, versus figuring out the issue with self-service options. In the U.S.

Customer Service 296

Customer Service Metrics Self service Average Handle Time 296

delighted

NOVEMBER 20, 2020

Although a retail sale can occur through a variety of channels such as brick and mortar (physical store), online, direct email, in-app, and more, what qualifies the transaction as retail is that the product’s end-user is the buyer. For 2021 and beyond, the answer is both. First, let’s define the retail space and how it has evolved.

Customer Experience 70

Customer Experience Surveys Feedback Customer effort 70

Education Services Group

NOVEMBER 8, 2021

The 2021 Customer Success Leadership Study is out! I don’t want to spoil it for you, but that’s what we’re seeing in the second year of producing our annual study surveying the issues and trends affecting the CS industry. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study!

Chief Customer Officer 52

Chief Customer Officer Finance Surveys Sales 52

SharpenCX

SEPTEMBER 30, 2020

In fact, 43% of CFOs surveyed by PwC said they’re planning to make remote work a permanent option. By the end of 2021, industry leaders expect mobile phones will make almost 73% of eCommerce sales. Consider these tech and contact center trends in 2021. And, they can do it without missing a step.

Chatbots 128

Chatbots Call flow Morale Contact Center 128

delighted

JUNE 3, 2021

A year after the pandemic began, in April 2021, we’re seeing a resurgence in consumer spending with the US vaccine rollout and as businesses reopen. We surveyed 1,200 shoppers across the US to learn more about their shopping habits and preferences. So what does this mean for retail? Which of the pandemic trends will stick?

Advertising 101

Advertising Entertainment Sales Personalization 101

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report. For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024.

Consulting 62

Consulting Consulting Analytics Marketing 62

Satrix Solutions

JULY 28, 2021

These include higher customer retention, repurchase, and renewal, as well as a better reputation in the market (which leads to higher sales win rates), and stronger employee engagement (which means lower employee attrition). Heather Timney 2021-06-10T10:15:42-07:00 Do B2B Customer Referral Programs Work? not statistically reliable).

Customer Experience 122

Customer Experience B2B Surveys Construction 122

Integrity Solutions

MAY 26, 2022

According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S. This is a critical component of what we have always believed strong coaching and sales leadership cultures must include. Ethical Sales Practices and Your Brand Promise. Cultivating Ethical Sales Teams.

Sales 52

Sales Morale Coaching Surveys 52

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. The 2020 – 2021 Digital Customer Service Product and Market Report provides an in-depth analysis of the digital servicing market.

Consulting 62

Consulting Consulting Marketing Customer Service 62

JivoChat

JUNE 7, 2021

It isn’t about the one-time sale, but about the customer’s overall experience with your product, service, or brand. In fact, the numbers are staggering — according to statistics from Oberlo , more than 230 million Americans will shop online in 2021. billion online in 2021, creating lots of opportunities for web-based businesses.

Best practices 52

Best practices Chatbots Customer retention Surveys 52

Skybridge

NOVEMBER 12, 2020

“Customer experience strategy is the first step to business survival in 2021, especially for large organizations and iconic brands.”. As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments.

Customer Care 52

Customer Care Government Self service Education 52

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. Conversion. Onboarding.

SaaS 67

SaaS Best practices Upselling Education 67

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. New-gen WFM takes staffing and service optimization to the next level.

Consulting 62

Consulting Consulting Marketing Management 62

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. 2020 – 2021 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 62

Consulting Consulting Contact Center Marketing 62

aircall

JUNE 21, 2021

If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. This will provide you good benchmarks for optimizations in order to increase sales. of sales reps made their quota. of sales reps made their quota.

Sales 71

Sales Customer Experience Surveys Feedback 71