Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

Upselling 108

Upselling Surveys Analytics Customer retention 108

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity. Simply put, the more you sell, the higher your margin.

Call Center 139

Call Center Technology outsourcing Self service 139

Quality Contact Solutions

AUGUST 20, 2021

AURORA, Nebraska (August 17, 2021) ?Quality Quality Contact Solutions expects to achieve SOC 2 Type 2 certification by the end of November 2021.?. Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified.

Call Center 98

Call Center Telemarketing B2C outsourcing 98

Totango

JULY 19, 2021

In a 2021 survey performed by Totango, 43% of respondents reported spending more than 50% of their time working with marketing and 56% of respondents said they spend more than 50% of their time working with service and support teams. And the best CS teams main priorities include : Product adoption. Onboarding. Customer advocacy.

Upselling 126

Upselling Feedback Customer advocacy Surveys 126

Quality Contact Solutions

JANUARY 21, 2021

Aurora, NE (January 19th, 2021) Quality Contact Solutions, Inc (QCS) is pleased to announce that Chris Grothe has joined the organization as Vice President of Operations. The QCS expertise resides in providing turnkey outsourced call center services that augments sales and marketing programs across a variety of industries. .

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

ChurnZero

MARCH 18, 2022

I would look at NPS in an annual NPS survey by buyer role. I could imagine doing a forecast off the surveys where you use the intent-to-renew survey to say, “We think your book of business at renewal is worth this, go beat that.” This question refers to survey results from KeyBanc Capital Markets. What’s your NRR?”

SaaS 98

SaaS Metrics Surveys Enterprise 98

Totango

MARCH 26, 2021

Extend customers cross-sell and upsell offers. Use in-app messages, email and phone surveys to extend cross-sell and upsell offers. You can install SuccessBLOCs for any stage of the customer lifecycle, from promoting freemium customers into buyers to encouraging renewals, upsells and referrals.

SaaS 68

SaaS Best practices Upselling Education 68

Quality Contact Solutions

MARCH 25, 2021

Aurora, NE (March 25th, 2021) Quality Contact Solutions, Inc (QCS) , a leading outsource telemarketing company in the U.S., QCS offers many telemarketing services including outsourced sales, upsell, cross-sell, surveys, lead generation, sales lead qualification, appointment setting, inside sales and inbound customer service.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Totango

NOVEMBER 10, 2021

However, according to Totango’s 2021 Customer Success Salary Report , CS teams are being tasked with owning more revenue-generating activities that make an impact on organizations’ bottom lines, as well as activities that improve product stickiness, which decrease churn and increase renewals. Expansions & Upsells.

Upselling 90

Upselling Enterprise Surveys Sales 90

TechSee

APRIL 26, 2021

A January 2021 survey found that 65% of U.S. This maturity improves their level of service, enhances the customer and employee experience, optimizes costs, and generates revenues from upsells – all benefits that boost ROI over time. . Live Visual Assistance also sets the stage for agents to drive revenue through upsells.

Contact Center 109

Contact Center Self service Upselling Call Center 109

CustomerSuccessBox

JULY 19, 2021

Hence, Customer Success Management together with a solid strategy results in a decreased customer churn, increased upsell opportunities, and renewals. These are Top Customer Success Statistics in 2021. As per a survey by SurveySparrow , although only 8% of the companies’ KPIs were NPS, 63.16% of companies use NPS as a success metric.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

Totango

MAY 5, 2021

There are a variety of surveys and metrics you can use to measure these different elements. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. Customer Satisfaction Surveys (CSAT). Awarded Highest User Adoption by reviewers on G2 – Spring 2021. What do you have to lose?

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Totango

NOVEMBER 10, 2021

However, according to Totango’s 2021 Customer Success Salary Report , CS teams are being tasked with owning more revenue-generating activities that make an impact on organizations’ bottom lines, as well as activities that improve product stickiness, which decrease churn and increase renewals. Expansions & Upsells.

Upselling 78

Upselling Enterprise Surveys Sales 78

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

JivoChat

JUNE 15, 2021

With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. The top apps in this category can help you display relevant products for returning customers and help you upsell to new customers. Used for: Post-purchase upsells. Used for: Upselling by offering free shipping.

Upselling 52

Upselling Analytics Sales Marketing 52

ChurnZero

MARCH 31, 2023

The billing platform Recurly tracked 1,900 subscription services in 2021 and 2022 and found the average customer churn rate is 5.6%. In his words, second-order revenue stems from upsells, renewals, word-of-mouth and champion change. The survey found: 56% say “most companies treat me as a number.” A case in point?

Benchmark 98

Benchmark B2B Accountability Consulting 98

JivoChat

MARCH 15, 2021

According to a survey conducted by Aspect Software , businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t. Train agents to upsell and cross-sell. Benefits of Omnichannel Customer Service. The result? Focus on the mobile experience.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. Then look no further. Aberdeen Group ). million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. Then look no further. Aberdeen Group ). million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: . Primary Contact(s): .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Quality Contact Solutions

JULY 19, 2021

Aurora, NE (June 9, 2021) Quality Contact Solutions (QCS) has announced that all outbound telemarketing services provided to its enterprise clients will be STIR/SHAKEN compliant with An Attestation before the Federal Communication Commission’s June 30, 2021, deadline.

Telemarketing 52

Telemarketing B2C outsourcing Enterprise 52

Nicereply

SEPTEMBER 21, 2021

Then, when chances to renew or upsell come along, customers aren’t interested because they feel like you haven’t delivered on your promises. By documenting complaints through surveys, your team can begin to discover patterns. There is no doubt 2021 will have a new set of challenges. So, what can you do? Attention, granted.

Customer Experience 102

Customer Experience Self service Upselling Metrics 102

Quality Contact Solutions

FEBRUARY 26, 2021

Aurora, NE (February 23, 2021) Quality Contact Solutions has hired A-LIGN ASSURANCE, a third party independent audit firm to perform a SOC 2 audit. SOC 2 Type 1 certification will be completed by June 2021. SOC 2 Type II certification is expected to be completed by October 2021.

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

Totango

SEPTEMBER 17, 2021

A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Creates Upsell Opportunities. A free version of your product gives your sales team an opportunity to extend an upsell offer. What Are the Pros of a Freemium SaaS Model?

SaaS 78

SaaS Best practices Upselling Journey mapping 78

ChurnZero

JANUARY 22, 2021

So, you signed up for a Customer Success gig and now your boss wants you to upsell? Their customer asked to talk in November 2021. If I say that if they have an upsell conversation, they get a bonus or something like that, I’m going to get what I comp for. And expand? And have all those price increase conversations?

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

ChurnZero

MARCH 18, 2022

I would look at NPS in an annual NPS survey by buyer role. I could imagine doing a forecast off the surveys where you use the intent-to-renew survey to say, We think your book of business at renewal is worth this, go beat that. This question refers to survey results from KeyBanc Capital Markets. How are they rating you?

SaaS 52

SaaS Metrics Surveys Enterprise 52

CustomerSuccessBox

JANUARY 10, 2022

78% of respondents in a CS survey say the team is responsible for achieving these goals. According to 68% of the customer success experts surveyed, the compensation structure included a bonus structure in addition to the base salary. According to survey respondents, the average salary for CS operations is $85,000. Salary range.

Management 52

Management Surveys Customer advocacy Accountability 52

Quality Contact Solutions

DECEMBER 20, 2021

AURORA, Nebraska (December 9, 2021) ?Quality services , including outsourced sales, upselling, cross-selling, surveys, lead generation, sales lead qualification, appointment setting, inside sales, technical support, and inbound customer service. SOC 2 Type 2?certification.?. certification.?.

Call Center 52

Call Center Telemarketing B2C outsourcing 52

Balto

AUGUST 3, 2022

We surveyed 361 executives across the United States for the purpose of this survey. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Gender Distribution of Survey Participants. Figure 3: Age Distribution of Survey Participants. Figure 4: Title Breakdown of Survey Respondents. Demographics.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

CSM Magazine

DECEMBER 13, 2023

As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews. Leverage customer data when creating cross-sell upsell recommendations.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

JivoChat

JANUARY 17, 2021

In fact, one survey found that 51% of customers preferred live chat because they can multi-task: Live chat conversations can be saved for future reference. When surveyed, 52% of consumers said they had purchased more from a company after having a positive customer service experience. Live chat support helps build rapport.

Best practices 52

Best practices CRM Customer Support Airlines 52

CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. In a recent survey, 94% of the CS professionals rated churn reduction to be the highest priority. Check your calendars, 2022 is just around the corner! I don’t think so.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

CustomerSuccessBox

NOVEMBER 23, 2021

To achieve this, you can create satisfaction surveys and keep your customer file up to date. Satisfaction surveys. Before studying the most relevant indicators for your activity, it is necessary to look at the question of satisfaction surveys. The CSAT or Customer Satisfaction Score is a classic in customer satisfaction surveys.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

The Petrova Experience

FEBRUARY 17, 2021

If the travel industry wants to encourage travel in 2021, we must change the brand voice of all digital tools. Recently, Accenture published a 2021 trends report that will define the next decade of experiences. In 2021 go back to basics and redesign your website to almost be a human that speaks to your consumer. Make it fast.

Healthcare 45

Healthcare Feedback Upselling Best practices 45

Babelforce

JANUARY 28, 2021

Hey, it’s 2021. Well, who isn’t working from home in 2021? You do NPS surveys , right? That’s especially value in a sales setting, with upselling opportunities. It can remind them of ideal upselling or cross-selling opportunities. If you sell b2b (or high-value b2c) then that means a phone call.

Contact Center 52

Contact Center CRM Upselling Sales 52

JivoChat

APRIL 8, 2021

10 Customer Engagement Tools to Consider for 2021. This continual learning paves the way for greater customer convenience and satisfaction and offers companies more upsell opportunities and higher conversion rates. Customer surveys. SurveyMonkey is a popular survey service. Key features: Chatbot widget. for recruiters.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52