Callminer
FEBRUARY 23, 2021
New Challenges for Call Centers in 2021. Keep reading to see what is on the radar for 2021. Technological Trends. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. More Flexible Service Solutions. AI is here to stay.
Callminer
FEBRUARY 22, 2021
Read this blog to learn about the 25 top trends for 2021 in call center technology.
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ShepHyken
JANUARY 6, 2021
So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. The word for 2021 will be empathy. Companies were forced to adopt technologies that they would have used eventually, but not for three to five more years. The post Shep’s 2021 Top 10 Business Predictions appeared first on Shep Hyken.
ShepHyken
APRIL 30, 2021
He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. Customer Service Trends For 2021 . To meet their demands, we expect to see more technology in customer support in 2021, as well as a growth in omnichannel support strategies.
Speaker: Derek Roberti, VP Technology, Cognigy
Derek Roberti, VP Technology, North America at Cognigy, joins David Hadobas for this webinar replay to discuss the benefit and actions that can be taken with AI in 2021 to: Enable cost reduction, performance improvement, and new possibilities for customer communication. January 21st, 2021 at 1pm CT
ShepHyken
JULY 19, 2021
To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. ” Jennifer Featherling, director of contact center technology at Priceline, was also part of the program. The post 5 Top Customer Service Articles of the Week 7-19-2021 appeared first on Shep Hyken.
ShepHyken
MARCH 8, 2021
Automation and technology can play an important role in that strategy. Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond] by Casimir Rajnerowicz. Dive into our original customer service statistics for 2021. We want to move people to buy. Now they teach the world exactly how they do it.
Speaker: Eric Berg, CEO, ContactCenterPro Consulting
Now that things have leveled off, many companies are looking at their long term plans and realizing they need to review all work streams affected by moving to a work from anywhere model and modify or improve their technology and standard operating procedures. June 17, 2021 at 1:00pm CT
Speaker: Scott Schoenherr, SVP Operations/Technology, HealthCare Claims Management, Mary Hall, Founder/CEO, CultureWise Consulting and Max Ball, Director of Product Marketing, RingCentral
You can introduce all the state-of-the-art technology, but if you don't address culture first, your transformation is going to fall short. May 27, 2021 at 1:00pm CT You have probably heard the quote "Culture eats strategy for breakfast." As you embark on your CX transformation journey, the first step is to focus on your culture.
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
Join CCNG's Fireside Chat for an interactive and energetic discussion as CCNG members share insights and predictions for 2021. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021. Technology. Implementation Strategies for 2021.
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join our most densely packed informational webinar where we discuss the secret sauce behind great speech technology in the contact center –> how NLU augments speech recognition for the highest accuracy possible since speech is never 100% right. Participate and learn: Why speech recognition technology is never 100% accurate.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. 10 Ways to Humanize Your Brand.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. September 15th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT As the U.S.
Speaker: Brian Morin & Helena Chen from SmartAction
Not all technology is created equal: ASR, NLP, NLU and what it all means. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement. The importance of conversation design expertise & artistry.
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