2021 Technology Virtual Agent 
CCNG
DECEMBER 11, 2024
Moreover, it has limited knowledge of the world after 2021 because of its static data set. A virtual agent that gives all kinds of answers, including different ones for the same issue based on how it’s worded and with no recourse to why or how it gave that answer is simply a no-go.
ShepHyken
JANUARY 4, 2022
However, The Five9 Customer Service Index 2021 found that: Customers from the US, UK, Germany, Italy, and Spain all ranked phones as the preferred choice when dealing with customer service issues. 51% preferred phone when it comes to general issues. 2% prefer phone when it comes to urgent or sensitive concerns.
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Spearline
OCTOBER 13, 2021
AI adoption in contact centers – virtual agents The voice-bot is emerging as an attractive conversational-user-interface which offers accessible and comfortable user interaction. Contact center teams are enthusiastically rolling out virtual agents. billion in 2021. In the U.S. Contact us to learn more.
SmartAction
SEPTEMBER 2, 2021
Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. The details matter, as they do in most cases when teaching the intricacies of modern technology. So, let’s plunge deep into the specifics of the DNA that makes an intelligent virtual agent.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT.
TechSee
APRIL 21, 2021
According to a 2021 survey, 65% of U.S. Intelligent collaboration tools are trending in the call center to meet this need of connecting agents with their colleagues and supervisors in order to better serve their customers. Technology plays a large role in facilitating the collaborative call center.
Netomi
SEPTEMBER 20, 2021
As the demand for chatbot software has skyrocketed, the marketplace of companies that provide chatbot technology has become harder to navigate as competition increases with many companies promising to do the same thing. Without further ado, let’s take a look at the best AI chatbots for 2021 and beyond. Multi-lingual.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. Key takeaways: Why there’s a shortage of call center agents during a time of relatively high unemployment.
Speaker: Brian Morin & Helena Chen from SmartAction
You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. Not all technology is created equal: ASR, NLP, NLU and what it all means. Not all technology is created equal: ASR, NLP, NLU and what it all means.
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