TechSee

JANUARY 4, 2022

As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year in Review’ article below. Check out our year in review infographic for a visualization of TechSee’s 2021. 2021 Year in Review. Check out our year in review infographic for a visualization of TechSee’s 2021.

Self service 109

Self service Upselling Enterprise Big data 109

TechSee

FEBRUARY 16, 2021

This is underlined by a January 2021 survey , where 65% of U.S. Going into 2021, new trends are emerging that are helping field services provide their customers with efficient service, while still keeping a firm eye on their bottom line in a challenging economic environment. Investment in remote support.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

ShepHyken

JANUARY 10, 2022

Customer Service Is the New Upsell by David Wagoner. Second, it’s good customer service to appropriately upsell or cross-sell existing customers. For years I’ve preached that not upselling when it’s right for the customer, is bad customer service. Top Sales & Marketing Book 2021 by Top Sales Awards.

Customer Service 201

Customer Service Upselling Sales Customer retention 201

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Register for SaaStr Annual 2021 here. . Register to attend TSW 2021 here. .

Personalization 95

Personalization SaaS Upselling B2B 95

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Read below to learn about the awards and meet this year’s winners.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Martech Alliance, 2021) Customer-obsessed businesses expect to be 7x more relevant to customers, 5x more likely a top provider of products, and 4x more profitable.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

CustomerSuccessBox

JUNE 11, 2021

Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. How do you recognize Upsell opportunities? Upsell, which essentially is derived from plan upgrades from basic to pro to enterprise, and whatever your path might be. A holistic approach to Upsell.

Upselling 52

Upselling SaaS APIs Enterprise 52

Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. But now, things have changed.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Upstream Works

NOVEMBER 19, 2020

The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. A distributed workforce at scale will be viewed as the norm going into 2021. The post 3 Drivers of CX Success in 2021 appeared first on Upstream Works. Supporting a Distributed Workforce.

Average Handle Time 78

Average Handle Time Contact Center Upselling contact center solutions 78

CustomerSuccessBox

SEPTEMBER 7, 2021

The Customer Success teams and companies who showed great flexibility in 2020 are the ones who had tremendous growth in 2021. #6 The post Top 10 trends shaping the future of Customer Success in 2021 appeared first on. 6 Customer success is becoming a promising career discipline.

Journey mapping 96

Journey mapping Engineering SaaS Upselling 96

CustomerSuccessBox

JUNE 27, 2021

Upselling in B2B SaaS is a strategy designed to sell a more feature-rich product edition to an existing customer. Prioritizing customer acquisition should not be your only priority for upselling growth. You have to look ahead towards long-term growth and retention to design strategic upsell paths. You have your upsell strategy.

Upselling 52

Upselling B2B SaaS Accountability 52

ChurnZero

JANUARY 20, 2021

This is called upselling. Slack’s users see an upsell message once they’ve reached the 10,000-message limit, which makes sense. . It’s about offering the right upsell at the right time. And by upselling, Slack is extending its customers’ LTV. And by upselling, Slack is extending its customers’ LTV.

SaaS 98

SaaS Upselling B2B Metrics 98

Cincom

FEBRUARY 15, 2021

Cincinnati, OH (February 15, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Increase upsell and cross-sell opportunities. Cincom Systems, Inc. Date: February 18.

Sales 98

Sales Finance Upselling SaaS 98

Totango

MARCH 26, 2021

Extend customers cross-sell and upsell offers. Use in-app messages, email and phone surveys to extend cross-sell and upsell offers. You can install SuccessBLOCs for any stage of the customer lifecycle, from promoting freemium customers into buyers to encouraging renewals, upsells and referrals.

SaaS 68

SaaS Best practices Upselling Education 68

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Gartner’s data underscores this opportunity. Capturing the opportunity.

Call Center 139

Call Center Technology outsourcing Self service 139

Expivia

NOVEMBER 9, 2020

My team and I are beginning to talk about budgeting and technologies for 2021, and now is the time for us to start making some hard decisions. Number one for 2021 is Real-Time Transcription. I see this a lot with cross-sell/upsell. Last year you could have gotten away with it, but not in 2021. Real Time Transcription.

Call Center 52

Call Center Customer Service Upselling Chatbots 52

Quality Contact Solutions

AUGUST 20, 2021

AURORA, Nebraska (August 17, 2021) ?Quality Quality Contact Solutions expects to achieve SOC 2 Type 2 certification by the end of November 2021.?. Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified.

Call Center 98

Call Center Telemarketing B2C outsourcing 98

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Register for SaaStr Annual 2021 here. Register to attend TSW 2021 here.

Personalization 52

Personalization SaaS Upselling B2B 52

ShepHyken

DECEMBER 7, 2023

In 2021, 57.4 A simple pop-up reminder in the customer portal of an e-commerce platform can prompt a majority of your users to opt for digital invoices over paper ones, drastically reducing paper usage. Talking about scale, let’s consider smart upselling strategies. of this was collected and properly recycled.

Call Center 161

Call Center Transportation Upselling Education 161

Totango

APRIL 5, 2022

For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. Leverage satisfied customer responses for upselling conversions and referrals. Why Do You Need NPS Software?

Upselling 108

Upselling Surveys Analytics Customer retention 108

CustomerSuccessBox

JUNE 28, 2021

So this is going to be a key differentiator for Businesses in 2021 – organizations that are able to retain customers and those that are not able to do that. Customer Success Had the biggest Impact in 2021. Customer Success Budgeting for 2021. MRR growth and upsell. Read More: Top Customer success trends.

SaaS 52

SaaS B2C Customer retention Upselling 52

Totango

NOVEMBER 10, 2021

However, according to Totango’s 2021 Customer Success Salary Report , CS teams are being tasked with owning more revenue-generating activities that make an impact on organizations’ bottom lines, as well as activities that improve product stickiness, which decrease churn and increase renewals. Expansions & Upsells.

Upselling 90

Upselling Enterprise Surveys Sales 90

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Quality Contact Solutions

JANUARY 21, 2021

Aurora, NE (January 19th, 2021) Quality Contact Solutions, Inc (QCS) is pleased to announce that Chris Grothe has joined the organization as Vice President of Operations. The QCS expertise resides in providing turnkey outsourced call center services that augments sales and marketing programs across a variety of industries. .

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

TechSee

APRIL 26, 2021

A January 2021 survey found that 65% of U.S. This maturity improves their level of service, enhances the customer and employee experience, optimizes costs, and generates revenues from upsells – all benefits that boost ROI over time. . Live Visual Assistance also sets the stage for agents to drive revenue through upsells.

Contact Center 109

Contact Center Self service Upselling Call Center 109

Quality Contact Solutions

MARCH 25, 2021

Aurora, NE (March 25th, 2021) Quality Contact Solutions, Inc (QCS) , a leading outsource telemarketing company in the U.S., QCS offers many telemarketing services including outsourced sales, upsell, cross-sell, surveys, lead generation, sales lead qualification, appointment setting, inside sales and inbound customer service.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

CustomerSuccessBox

JULY 19, 2021

Hence, Customer Success Management together with a solid strategy results in a decreased customer churn, increased upsell opportunities, and renewals. These are Top Customer Success Statistics in 2021. The post Customer Success Statistics in 2021 appeared first on. Customer success is the top priority.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ClientSuccess

JULY 1, 2021

Here are five essential skills every successful CSM needs to have in 2021, with tips and tricks on developing these skills this year: Skill #1: Flexibility. The post Five Skills Every Successful CSM Needs in 2021– and How to Develop Them appeared first on ClientSuccess. eBook: The Definitive Guide to CSM Comp Plans.

Upselling 52

Upselling Accountability Sales Management 52

Quality Contact Solutions

MAY 13, 2021

Upselling to current customers has proven to be a productive and efficient way to increase the account and order size because an existing customer is the best prospect. Augment your team with outbound telemarketing services in 2021 and keep your internal sales team’s morale high.

Telemarketing 92

Telemarketing Healthcare outsourcing Upselling 92

Totango

NOVEMBER 10, 2021

However, according to Totango’s 2021 Customer Success Salary Report , CS teams are being tasked with owning more revenue-generating activities that make an impact on organizations’ bottom lines, as well as activities that improve product stickiness, which decrease churn and increase renewals. Expansions & Upsells.

Upselling 78

Upselling Enterprise Surveys Sales 78

ChurnZero

MARCH 18, 2022

Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. Source: 2021 SaaS Survey Results from KeyBanc Capital Markets. Source: 2021 SaaS Survey Results from KeyBanc Capital Markets. What’s your NRR?”

SaaS 98

SaaS Metrics Surveys Enterprise 98

Totango

JULY 19, 2021

In a 2021 survey performed by Totango, 43% of respondents reported spending more than 50% of their time working with marketing and 56% of respondents said they spend more than 50% of their time working with service and support teams. And the best CS teams main priorities include : Product adoption. Onboarding. Customer advocacy.

Upselling 126

Upselling Feedback Customer advocacy Surveys 126

Comm100

JANUARY 29, 2021

Best Chatbots in 2021: Chatbot providers that stand out from the crowd. Ready to explore the best chatbots of 2021? It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. The post Best Chatbots – Top AI Chatbot Technology in 2021 appeared first on Comm100.

Chatbots 54

Chatbots Technology CRM industry standards 54

JivoChat

JULY 29, 2021

Then we’ll share our list of the 11 best AI chatbot options for 2021. 11Best AI Chatbot Solutions for 2021. We won’t keep you in suspense any longer — following is our list of top chatbots for 2021: JivoChat. Upselling functionality. What is an AI Chatbot? Chatbot #1. Source: JivoChat. AI chatbot-to-live agent transfer.

Chatbots 52

Chatbots Sales APIs Enterprise 52

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy.

Journey mapping 98

Journey mapping Best practices Upselling Consulting 98