CCNG
DECEMBER 11, 2024
Moreover, it has limited knowledge of the world after 2021 because of its static data set. A virtual agent that gives all kinds of answers, including different ones for the same issue based on how it’s worded and with no recourse to why or how it gave that answer is simply a no-go.
ShepHyken
JANUARY 4, 2022
However, The Five9 Customer Service Index 2021 found that: Customers from the US, UK, Germany, Italy, and Spain all ranked phones as the preferred choice when dealing with customer service issues. 51% preferred phone when it comes to general issues. 2% prefer phone when it comes to urgent or sensitive concerns.
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Spearline
OCTOBER 13, 2021
AI adoption in contact centers – virtual agents The voice-bot is emerging as an attractive conversational-user-interface which offers accessible and comfortable user interaction. Contact center teams are enthusiastically rolling out virtual agents. billion in 2021. In the U.S. Contact us to learn more.
SmartAction
SEPTEMBER 2, 2021
Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. So, let’s plunge deep into the specifics of the DNA that makes an intelligent virtual agent. A few months back, I wrote about human-centered design being the heart of an intelligent virtual agent.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. But how do you do this?
SmartAction
FEBRUARY 16, 2021
That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. When it comes to customer satisfaction, how do virtual agents compare with live agents?
TechSee
APRIL 21, 2021
According to a 2021 survey, 65% of U.S. AI enhances existing self-service capabilities, such as smart FAQ and IVR, with the new cognitive capabilities in chatbots or virtual agents. The post AI in Call Centers: Top innovations for 2021 appeared first on TechSee. Call centers are busier than ever.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right. November 9th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
How the maturation of conversational AI tools enables virtual agents to perform on par with live agents.and more! September 15th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT How to mitigate the impact of an understaffed contact center with conversational AI.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. Tips to guarantee a CX as good or better than live agents. April 22, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT.
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