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25 Call Center Technology Trends to Watch in 2021

Callminer

New Challenges for Call Centers in 2021. Keep reading to see what is on the radar for 2021. ” – Snigdha Patel, Top 9 Contact Center Trends to Watch Out in 2021 , REVE Chat; Twitter: @REVEChat. And in 2021, that means more customers will connect to services remotely. “So, More Flexible Service Solutions.

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5 New Year’s Resolutions in 2021 With Your Customers In Mind

Nextiva

The post 5 New Year’s Resolutions in 2021 With Your Customers In Mind appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. With this in mind, it’s up to your team to figure out how to cater to customers in a way […].

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2021 Reality Check – New Technologies Available in the Contact Center

CCNG

Veteran consultants with experience to guide clients through complex projects and transition to cloud.

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VoIP Softphone App Updates for June 2021

VirtualPBX

Our VoIP Softphone App for your mobile and desktop devices has undergone a lot of changes in its most recent update. VoIP Softphone Updates on Android. As a brief recap, you should know that our VoIP softphone app for mobile now lets users start their own video conferences and join other active conferences.

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VoIP Features for 2021 – Voice, Video, and Texting

VirtualPBX

What this showed phone system providers like ours is that VoIP calling features for 2021 need to revolve around a remote-first attitude. What are the top VoIP features for 2021 that help make work more effective? What are the top VoIP features for 2021 that help make work more effective?

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VirtualPBX 2020 Year in Review, We’re Setting VoIP Trends

VirtualPBX

See how we’re listening to customers and setting VoIP trends that will push the communications industry forward. Business SMS also adds an important facet to our service, and of all the VoIP trends represented here, it may be the most popular of this holiday season. We’ll See You in 2021!

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How to reduce latency and improve VoIP calls.

Spearline

How to reduce latency and improve VoIP calls. Latency is a well-known contributor of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. A survey* in January 2021 by IDC noted, “global business leaders rate latency a higher priority than speed.” What is VoIP?

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