CallMiner Product Innovation Series: LISTEN 2022
Callminer
NOVEMBER 15, 2022
CallMiner's VP of Product Management, Bruce McMahon, talks about highlights from his LISTEN 2022 keynote, including recent innovations and future investments.
2022 Related Topics 
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5 Top Customer Service Articles of the Week 2-14-2022
ShepHyken
FEBRUARY 14, 2022
The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.
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5 Top Customer Service Articles of the Week 7-11-2022
ShepHyken
JULY 11, 2022
The post 5 Top Customer Service Articles of the Week 7-11-2022 appeared first on Shep Hyken. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.
5 Top Customer Service Articles of the Week 8-8-2022
ShepHyken
AUGUST 8, 2022
The post 5 Top Customer Service Articles of the Week 8-8-2022 appeared first on Shep Hyken. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.
The State of Customer Success Pt. 1
Advertiser: Vanilla Forums
Together, Vanilla etched out the State of Customer Success in 2022. In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?
Guest Post: Predictions for Customer Behaviors and Digital CX Trends in 2022
ShepHyken
APRIL 1, 2022
He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. In this article, we will discuss the future of digital Customer Experience, explore some Customer Experience related predictions for 2022, and some trends that can be foreseen in the coming year. .
Contact Center Pipeline Magazine: Inside Our January 2022 Issue
Contact Center Pipeline
JANUARY 4, 2022
Welcome to 2022 and the January issue of Contact Center Pipeline. We are sharing our board members’ thoughts on what 2022 will bring for our contact centers in Brendan’s article this month, Moving Forward: What Will 2022 Bring for Contact […]. I hope the new year brings much health and happiness.
Going to Market Smarter in the New Economy
Advertiser: ZoomInfo
In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.
The ABC’s of Recruiting for Gen Z
Advertiser: ZoomInfo
In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. Take a look around you at any given moment, and somebody is likely surfing the web on their phone.
Maximizing Productivity in the Contact Center
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In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.
The Conversational AI Journey: What to Expect from Start to Finish
Speaker: Gary Davis, SmartAction CEO
April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. The potential ROI when conversational automation is done right.
How to Build ROI for Conversational AI
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases. Arming you with insights on how to sell the technology and services to stakeholders, including executives.
Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
December 8th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Begin to write conversational content that addresses learning outcomes, avoiding content bloat and cognitive overload. Apply drip feeds in your organization to enhance outcomes. Save your seat today!
Authentic eLearning Localization: Challenges and Best Practices
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT The common challenges instructional designers and other learning professionals come across when implementing localization. The best practices you can utilize to ensure a successful and logical translation experience.
Start Every Conversation with AI: The Front Door for Intelligent Customer Service
Speaker: Brian Morin & Helena Chen from SmartAction
February 23rd, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT How information gathering and authentication in natural language through an AI agent can cut down on AHT and save money on operating costs. What the intelligent front door experience looks like in a live demonstration.
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