Remove 2022 Remove Agent Empowerment Remove industry standards
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Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

CSM Magazine

Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike. Grant liberates agents from mundane tasks empowering them to maximise their time. In 2022, Grant’s assistance resulted in a staggering 23.7

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Trends to Improve Your Contact Center in 2024

Calltools

Remote work should help lower your turnover rate, improve engagement, and give you a more dynamic workforce that lets you pull in remote agents during busy hours. Agent Empowerment Empowering agents often means listening to them and taking their concerns seriously. Compliance standards can differ by industry, though.