Outsource Consultants

OCTOBER 4, 2021

By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term. 4) Machine Learning/AI Analytics. Too many organizations have delayed adding much-needed data intelligence features to their customer service processes.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

Hodusoft

FEBRUARY 3, 2022

10 VoIP business phone features that you need in 2022. The technology continues to improve; it has also offered API choices for app integration and auto-attendant capabilities for automation and 24/7 access to your system from any location around the globe; you also enjoy those benefits. . Real-time Analytics.

voip 52

voip Interactive Voice Response Analytics Contact center software 52

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. MEDIA ALERT. Strengthening demand drives surge of activity, including mergers and acquisitions. Background: .

Consulting 48

Consulting Consulting Contact Center Marketing 48

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 75

Analytics Engineering Metrics APIs 75

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management. Reference. [1] Makowski, M.R.,

Analytics 85

Analytics Healthcare Engineering Government 85

AWS Machine Learning

NOVEMBER 18, 2022

AIM402-R (LVL 400) Extract AI-driven customer insights using Post-Call Analytics. Join this workshop to learn how to use the AWS Contact Center Intelligence (CCI) Post-Call Analytics solution to derive AI-driven insights from virtually all customer conversations. Monday November 28 | 4:00 PM – 6:00 PM PST. Reserve your seat now!

Contact Center 84

Contact Center Engineering Analytics APIs 84

AWS Machine Learning

JUNE 7, 2023

Amazon Textract has a Tables feature within the AnalyzeDocument API that offers the ability to automatically extract tabular structures from any document. We walk through how to use these improvements through code examples to use the API and process the response with the Amazon Textract Textractor library.

APIs 76

APIs Real estate Government Marketing 76

Infinity

JANUARY 5, 2022

In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns. Why call tracking is a must for accurate attribution tracking in 2022. What is an attribution tool? Every conversation matters.

Multichannel 52

Multichannel APIs Marketing Analytics 52

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Reports and analytics. Integrated CRM.

Customer Service 62

Customer Service CRM Self service Analytics 62

AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). billion for fiscal year 2022.”

Marketing 119

Marketing APIs Engineering Analytics 119

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Cybersecurity Readiness Assessment. To stay competitive, financial institutions are increasingly adopting cloud, mobility and the latest technologies.

Banking 145

Banking Enterprise Contact Center APIs 145

AWS Machine Learning

OCTOBER 11, 2024

Amazon Bedrock makes it straightforward to adopt any of these choices by providing a common set of APIs, industry-leading embedding models, security, governance, and observability. This is a Bedrock Knowledge Base specific API, it helps with use cases where only vector-based searching of documents is needed without model inferences.

APIs 98

APIs Enterprise Engineering Government 98

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 96

APIs Banking Analytics Accountability 96

JustCall

OCTOBER 4, 2022

It offers API and Zapier integration so that you can connect with multiple third-party platforms such as MailChimp, Google Drive, Dropbox, and more. The post 5 Facebook Messenger Alternatives for Businesses (2022 Updated) appeared first on. Advanced – $29.90 Enterprise – Contact Brief for pricing details.

Advertising 52

Advertising CRM Feedback Enterprise 52

JustCall

AUGUST 5, 2022

JustCall: Post-Call Survey Analytics. You can even access analytics and reports that capture the agent’s performance against these parameters. The post JustCall IQ vs. Wingman Comparison in 2022: Best Call Center Software Review. On one corner we have JustCall IQ with the following visuals: JustCall: Home Page.

call center software 52

call center software Call Center Enterprise CRM 52

AWS Machine Learning

DECEMBER 2, 2022

This enables Amazon Comprehend to use the Amazon Textract DetectDocumentText API to read the documents before running the classification. The DetectDocumentText API is helpful in extracting lines and words of text from the documents. With the AnalyzeDocument API, you can choose to extract Tables , Forms , or both.

APIs 77

APIs Healthcare Enterprise Analytics 77

CSM Magazine

FEBRUARY 2, 2022

Top 10 Tools for better customer acquisition in 2022. The smart analytics suite will provide an integrated bird-eye view of geography, acquisition, and customer engagement for your emails. 100+ pre-built apps integrations, flexible APIs, and free-developer workspace. Guided experiences of every product.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

NobelBiz

MAY 25, 2023

billion in 2022 to USD 19.7 Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

SEPTEMBER 12, 2024

medium instance to demonstrate deploying the model as an API endpoint using an SDK through SageMaker JumpStart. sess = sagemaker.session.Session() # sagemaker session for interacting with different AWS APIs region = sess._region_name To demonstrate this solution, a sample notebook is available in the GitHub repo.

APIs 122

APIs Benchmark Enterprise Construction 122

Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 8 Chatbot Analytics. Chatbot analytics is a feature that helps your business know your customers better and, consequently, make better decisions. 10 Chatbot API. 7 Chatbot Marketing.

Chatbots 93

Chatbots APIs Analytics Upselling 93

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. An agent uses action groups to carry out actions, such as making an API call to another tool.

APIs 118

APIs Engineering Marketing Enterprise 118

AWS Machine Learning

MARCH 21, 2023

Retrieve, process, and visualize NDVI data using SageMaker geospatial capabilities One primary function of the SageMaker Geospatial API is the Earth Observation Job (EOJ), which allows you to acquire and transform raster data collected from the Earth’s surface. An EOJ retrieves satellite imagery from a specified data source (i.e.,

APIs 75

APIs Technology Analytics Management 75

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 120

Engineering APIs Technology Finance 120

CSM Magazine

NOVEMBER 4, 2024

billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 7.2% Ongoing Optimization Continuous testing and analytics around localized content performance, engagement metrics, changing trends and needs enable refinement and personalization. The global language services market size was valued at USD 71.77

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

AWS Machine Learning

AUGUST 2, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Maintain a measured, objective, and analytical tone throughout the content, avoiding overly conversational or casual language.

Engineering 123

Engineering Scripts Metrics APIs 123

Infinity

FEBRUARY 23, 2022

The phone call is a key offline channel that often get missed in analytics and yet calls hold a real treasure trove of customer intel that can make your PPC campaigns so much stronger. Infinity's API made this a simple process, rapidly delivering real, measurable results.”. –

Feedback 52

Feedback Marketing APIs Advertising 52

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis. Step Functions Workflow.

APIs 73

APIs CRM Feedback B2C 73

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 95

Benchmark Banking Analytics Big data 95

AWS Machine Learning

AUGUST 11, 2022

For example, if today’s date is July 8, 2022, then replace 2022-03-25 with 2022-07-08. The data of the files is as follows: {"TIMESTAMP":"2022-03-20 00:00","LOCATION_ID":"B-101","CO":2.6,"SO2":62,"NO2":57}. TIMESTAMP":"2022-03-20 00:05","LOCATION_ID":"B-101","CO":3.9,"SO2":60,"NO2":73}. Keep the format the same.

Metrics 76

Metrics APIs Scripts Wireless 76

AWS Machine Learning

FEBRUARY 5, 2024

HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. This data serves as a fundamental pillar in the analytics framework. Outside of work, Paul is a self-taught DJ and loves snow.

Healthcare 102

Healthcare Engineering Analytics APIs 102

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 129

Telecommunications Healthcare Transportation Accountability 129

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" In our code sample, we set the retrieval time window for 1 full day from 2022-07-01 00:00:00 until 2022-07-02 00:00:00.

APIs 85

APIs Metrics Telecommunications Marketing 85

Comm100

DECEMBER 12, 2023

Emotional intelligence “In a 2022 study of more than 9,000 U.S. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API. Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate.

Customer Service 86

Customer Service Chatbots APIs Government 86

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. Solution overview. Conclusion.

Personalization 78

Personalization APIs Metrics Engineering 78

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. The engine then works to load the PyTorch Native.

Engineering 81

Engineering APIs Scripts Education 81

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 78

APIs Construction Metrics Technology 78