Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? Most important call center features for 2022. SMS providers can be integrated with APIs conveniently. The post Top 16 call center features you need to know in 2022? SMS Integration . Remote Agents. appeared first on HoduSoft.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

Outsource Consultants

OCTOBER 4, 2021

By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term. Strategic partners are superior because they can deliver sophisticated customer service quickly, but also develop strategies and best practices to evolve with your brand.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

Lumoa

DECEMBER 17, 2022

Lumoa’s biggest features for 2022 Another year down! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! The post Product News – December 2022 appeared first on Lumoa. Crazy how time flies. No code required! That’s all folks! Thanks for reading!

Feedback 78

Feedback Surveys APIs Marketing 78

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API. billion for 2021, 2022, and 2023.

APIs 116

APIs Finance Chatbots Enterprise 116

JivoChat

JUNE 28, 2022

We are thrilled to announce that JivoChat has received the High Performer badge given by the Summer 2022 G2 Report. API for Developers. With the Widget API, for example, you can manage the chat window on your website. . The Chat API enables you to organize customer requests from multiple channels. .

APIs 75

APIs CRM Feedback Sales 75

Lumoa

JANUARY 17, 2023

Lumoa’s biggest features for 2022 Another year down! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! The post Lumoa’s biggest features of 2022! Crazy how time flies. Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

Feedback 78

Feedback Surveys APIs Marketing 78

kommunicate

APRIL 21, 2022

Last Updated on April 21, 2022 WhatsApp today owns over a staggering 2 billion everyday active users and has outperformed the used-to most popular messenger app, Facebook. The post Twilio vs. 360 Dialog – Which Is Best For WhatsApp API? The post Twilio vs. 360 Dialog – Which Is Best For WhatsApp API?

APIs 59

APIs 59

AWS Machine Learning

FEBRUARY 19, 2024

For text generation, Amazon Bedrock provides the RetrieveAndGenerate API to create embeddings of user queries, and retrieves relevant chunks from the vector database to generate accurate responses. What is AWS year-over-year revenue in 2022? AWS revenue grew 29% year-over-year in 2022 on a $62 billion revenue base.

Chatbots 105

Chatbots APIs Engineering Enterprise 105

Playvox

JANUARY 13, 2022

We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. That’s the good news.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

kommunicate

JULY 8, 2022

Last Updated on July 8, 2022 The month of June saw the tech team work harder than ever on an integration that we have all been keenly waiting for – the WhatsApp Cloud API. WhatsApp Cloud API integration: You can now integrate your favorite chatbot builder, Kommunicate with WhatsApp using the WhatsApp Cloud API.

APIs 52

APIs Chatbots 52

AWS Machine Learning

DECEMBER 29, 2022

The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API. AnalyzeExpense API adds new fields and OCR output.

APIs 96

APIs Banking Real estate Healthcare 96

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Set up the environment.

Accountability 83

Accountability APIs Management Engineering 83

ConvergeOne

JUNE 7, 2022

At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. All they had to do was become a regulated carrier (if they weren’t already) and sell their services as API-based web services. APIs are Like Legos. APIs are like Legos.

APIs 72

APIs Transportation voip Contact Center 72

Interactions

JUNE 2, 2022

Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Tasks that previously required human judgment, APIs, or structured data can now be handled via self-service with the right IVA partner on your side. Can your current IVA company do that for you? .

Self service 62

Self service Transportation Virtual Agent APIs 62

AWS Machine Learning

APRIL 8, 2024

Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents. Intelligent search for software developers – This allows developers to look for information of a specific release.

APIs 114

APIs Construction Chatbots Accountability 114

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 137

Banking Enterprise Contact Center APIs 137

AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 104

APIs Call flow Accountability Technology 104

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 111

Analytics APIs Engineering Construction 111

AWS Machine Learning

FEBRUARY 29, 2024

billion EUR (in 2022), a workforce of 336,884 employees (including 221,343 employees in Germany), and operations spanning 130 countries. After they log in to the custom application, the user requests SageMaker domain access through the UI by triggering an Amazon API Gateway call to generate a presigned URL.

APIs 108

APIs Construction Transportation Analytics 108

AWS Machine Learning

NOVEMBER 18, 2022

In this workshop, learn how to build a customer-specific solution using your own data to deliver personalized experiences that can be integrated into your existing websites, applications, SMS, and email marketing systems using simple APIs. Reserve your seat now! This workshop will be repeated Wednesday November 30 | 11:30 AM – 1:30 PM PST.

Contact Center 77

Contact Center Engineering Analytics APIs 77

Anexa BPO

OCTOBER 14, 2022

And just as shelf space placement shapes consumer interest and purchasing decisions, 2022 has seen this insight extend to the online model, causing brand ad placement to be carefully deliberated in terms of value. The post 2022 Is the Year of Retail Media Networks first appeared on Anexa BPO. Considering that only 13.2%

Advertising 52

Advertising outsourcing Self service APIs 52

AWS Machine Learning

SEPTEMBER 19, 2023

Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Prerequisites To run this solution, you must have an API key to an LLM such as Anthropic Claude v2, or have access to Amazon Bedrock foundation models. billion for fiscal year 2022.” the agent answers “$2.7

Marketing 110

Marketing APIs Engineering Analytics 110

VirtualPBX

JULY 7, 2022

VirtualPBX, an award-winning business VoIP service provider, is excited to announce a new cost-effective plan and price reductions to its 2022 Business Phone Plans. The Pro Plan is a step up from Flex, a perfect option for most businesses needing advanced department insights.

voip 98

voip Call Logging Call flow APIs 98

AWS Machine Learning

MAY 19, 2023

At the 2022 AWS re:Invent conference in Las Vegas, we demonstrated “Describe for Me” at the AWS Builders’ Fair, a website which helps the visually impaired understand images through image caption, facial recognition, and text-to-speech, a technology we refer to as “Image to Speech.” Accessibility has come a long way, but what about images?

APIs 91

APIs Scripts Best practices Engineering 91

AWS Machine Learning

JUNE 7, 2023

Amazon Textract has a Tables feature within the AnalyzeDocument API that offers the ability to automatically extract tabular structures from any document. We walk through how to use these improvements through code examples to use the API and process the response with the Amazon Textract Textractor library.

APIs 70

APIs Real estate Government Marketing 70

Hodusoft

FEBRUARY 3, 2022

10 VoIP business phone features that you need in 2022. The technology continues to improve; it has also offered API choices for app integration and auto-attendant capabilities for automation and 24/7 access to your system from any location around the globe; you also enjoy those benefits. . What is a VoIP Phone System?

voip 52

voip Interactive Voice Response Contact center software Analytics 52

AWS Machine Learning

JUNE 7, 2023

For example, GPT-3 (2020) and BLOOM (2022) feature around 175 billion parameters, Gopher (2021) has 230 billion parameters, and MT-NLG (2021) 530 billion parameters. In 2022, Hoffman et al. In 2022, Hoffman et al. They implemented their guidance in the 70B parameter Chinchilla (2022) model, that outperformed much bigger models.

Technology 91

Technology APIs Engineering Education 91

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. May 23, 2022. Following is the original, translated Press Release. *. Terilogy, Inc. KDDI Evolva Corporation. According to Terilogy research.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. MEDIA ALERT. Strengthening demand drives surge of activity, including mergers and acquisitions. Background: .

Consulting 48

Consulting Consulting Contact Center Marketing 48

Infinity

JANUARY 5, 2022

In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns. Why call tracking is a must for accurate attribution tracking in 2022. What is an attribution tool? Every conversation matters.

Multichannel 52

Multichannel APIs Marketing Analytics 52

JivoChat

JUNE 8, 2022

The Complete 2022 Web Development Bootcamp. If you want to have more experience in the web development sector to apply for junior developer jobs, in the Complete 2022 Web Development Bootcamp, you will build 16 projects for your portfolio. The Complete JavaScript Course 2022. WordPress REST API (AJAX). Bootstrap 4.

APIs 75

APIs SaaS Best practices Engineering 75

AWS Machine Learning

JUNE 23, 2023

Amazon SageMaker inference , which was made generally available in April 2022, makes it easy for you to deploy ML models into production to make predictions at scale, providing a broad selection of ML infrastructure and model deployment options to help meet all kinds of ML inference needs. To build this image locally, we need Docker.

APIs 88

APIs Scripts Engineering Accountability 88

AWS Machine Learning

NOVEMBER 1, 2024

Complete the following steps to configure your Google Workspace: Log in to the Google API console as an admin user. The Google Drive and Admin SDK APIs need to be enabled for Amazon Q to crawl Google Drive files. Search for each API on the Google Cloud console and choose Enable. Choose Add new.

Enterprise 99

Enterprise APIs Accountability Management 99

AWS Machine Learning

OCTOBER 21, 2024

This feature empowers customers to import and use their customized models alongside existing foundation models (FMs) through a single, unified API. Having a unified developer experience when accessing custom models or base models through Amazon Bedrock’s API. Ease of deployment through a fully managed, serverless, service. 2, 3, 3.1,

APIs 128

APIs Scripts Finance Real estate 128

AWS Machine Learning

MARCH 1, 2023

Setting up the environment You can interact with Amazon Comprehend via the AWS Management Console , AWS Command Line Interface (AWS CLI) , or Amazon Comprehend API. Configuring datasets To add labeled training or test data to a flywheel, use the Amazon Comprehend console or API to create a dataset.

APIs 68

APIs Metrics Accountability Scripts 68

Callminer

JULY 15, 2019

Join leading smart home service provider Vivint’s Ben Austin and Jacob Miller for an enlightening session on how they have designed and utilized automated speech analytics to extract KPI targeted scores and route those critical insights through an API to their own customized dashboard to track and coach on agent scoring/behaviors.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

DECEMBER 2, 2022

This enables Amazon Comprehend to use the Amazon Textract DetectDocumentText API to read the documents before running the classification. The DetectDocumentText API is helpful in extracting lines and words of text from the documents. With the AnalyzeDocument API, you can choose to extract Tables , Forms , or both.

APIs 70

APIs Healthcare Enterprise Analytics 70