Cisco - Contact Center

JANUARY 10, 2023

Cloverhound is skilled in delivering solutions with the best of innovation and simplicity.

Banking 133

Banking Enterprise Contact Center APIs 133

AWS Machine Learning

SEPTEMBER 21, 2023

In particular, we provide practical best practices for different customization scenarios, including training models from scratch, fine-tuning with additional data using full or parameter-efficient techniques, Retrieval Augmented Generation (RAG), and prompt engineering.

Best practices 132

Best practices Engineering Metrics Benchmark 132

AWS Machine Learning

NOVEMBER 18, 2022

The practices of responsible AI can help reduce biased outcomes from models and improve their fairness, explainability, robustness, privacy, and transparency. Walk away from this chalk talk with best practices and hands-on support to guide you in applying responsible AI in your project. Reserve your seat now! Builders’ sessions.

Contact Center 98

Contact Center Engineering Analytics APIs 98

CSM Magazine

NOVEMBER 4, 2024

billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 7.2% Technological Complexities Translation integration and access might be hampered by disparate systems, changing APIs, coding errors, content control restrictions, inconsistent workflows, and reporting. from 2023 to 2030.

Customer Experience 52

Customer Experience Advertising APIs Marketing 52

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 127

APIs Metrics Consulting Consulting 127

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. May 23, 2022. Following is the original, translated Press Release. *. Terilogy, Inc. KDDI Evolva Corporation. According to Terilogy research.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

AWS Machine Learning

MAY 19, 2023

At the 2022 AWS re:Invent conference in Las Vegas, we demonstrated “Describe for Me” at the AWS Builders’ Fair, a website which helps the visually impaired understand images through image caption, facial recognition, and text-to-speech, a technology we refer to as “Image to Speech.” Accessibility has come a long way, but what about images?

APIs 101

APIs Scripts Best practices Engineering 101

AWS Machine Learning

NOVEMBER 28, 2022

Even highly experienced developers find it difficult to keep up with multiple programming languages, frameworks, and software libraries, while ensuring they follow correct programming syntax and coding best practices.

Healthcare 98

Healthcare Analytics Banking Contact Center 98

AWS Machine Learning

JANUARY 13, 2023

Standardize building and reuse of AI solutions across business functions and AI practitioners’ personas, while ensuring adherence to enterprise best practices: Automate and standardize the repetitive undifferentiated engineering effort. Amazon Simple Storage Service (Amazon S3) object storage acts as a content data lake.

Government 98

Government Engineering Enterprise APIs 98

AWS Machine Learning

SEPTEMBER 14, 2023

Integrating security in our workflow Following the best practices of the Security Pillar of the Well-Architected Framework , Amazon Cognito is used for authentication. Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. 2xlarge 676.8

APIs 122

APIs Healthcare Scripts Engineering 122

JivoChat

JUNE 8, 2022

The Complete 2022 Web Development Bootcamp. If you want to have more experience in the web development sector to apply for junior developer jobs, in the Complete 2022 Web Development Bootcamp, you will build 16 projects for your portfolio. The Complete JavaScript Course 2022. Workload: 65 hours. Bootstrap 4. Javascript ES6.

APIs 75

APIs SaaS Best practices Engineering 75

Callminer

JULY 15, 2019

Join leading smart home service provider Vivint’s Ben Austin and Jacob Miller for an enlightening session on how they have designed and utilized automated speech analytics to extract KPI targeted scores and route those critical insights through an API to their own customized dashboard to track and coach on agent scoring/behaviors.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

MARCH 9, 2023

First, SageMaker Training and Hosting APIs provide the productivity benefit of fully managed training jobs and model deployments, so that fast-moving teams can focus more time on product features and differentiation. Refer to Managing backend requests and frontend notifications in serverless web apps for best practices on this.

SaaS 108

SaaS Personalization APIs Best practices 108

AWS Machine Learning

APRIL 12, 2023

For a single model registration we can use the ModelStep API to create a SageMaker model in registry. The SageMaker Python APIs also allowed us to send custom metadata that we wanted to pass to select the best models. This allows us to compare training metrics like accuracy and precision across multiple runs as shown below.

Scripts 108

Scripts APIs Metrics Best practices 108

AWS Machine Learning

DECEMBER 14, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart , a machine learning (ML) hub offering models, algorithms, and solutions. These models are easily accessible through straightforward API calls, allowing you to harness their power effortlessly.

Entertainment 120

Entertainment Construction Advertising APIs 120

AWS Machine Learning

APRIL 10, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models using Amazon SageMaker JumpStart. You can access these scripts with one click through the Studio UI or with very few lines of code through the JumpStart APIs. Solution overview The following images are examples of inpainting.

Scripts 98

Scripts APIs Construction Finance 98

AWS Machine Learning

NOVEMBER 30, 2022

AI Service Cards are a form of responsible AI documentation that provide customers with a single place to find information on the intended use cases and limitations, responsible AI design choices, and deployment and performance optimization best practices for our AI services.

Government 98

Government Best practices APIs Education 98

Comm100

DECEMBER 12, 2023

Emotional intelligence “In a 2022 study of more than 9,000 U.S. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API. Read this blog to discover more proactive chat ideas and best practices. This reduces escalation and increases support capacity.

Customer Service 98

Customer Service Chatbots APIs Government 98

AWS Machine Learning

AUGUST 31, 2023

During AWS re:Invent 2022, AWS introduced new ML governance tools for Amazon SageMaker which simplifies access control and enhances transparency over your ML projects. He is a builder who enjoys helping customers accomplish their business needs and solve complex challenges with AWS solutions and best practices.

Government 126

Government Accountability Enterprise Best practices 126

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" In our code sample, we set the retrieval time window for 1 full day from 2022-07-01 00:00:00 until 2022-07-02 00:00:00.

APIs 98

APIs Metrics Telecommunications Marketing 98

AWS Machine Learning

SEPTEMBER 9, 2022

The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. It stores history of ML features in the offline store (Amazon S3) and also provides APIs to an online store to allow low-latency reads of most recent features.

Personalization 98

Personalization APIs Metrics Engineering 98

Totango

MAY 17, 2023

Interestingly, our Totango 2022 CS Industry Report revealed 44% of CS departments reported spending around a quarter of their time collaborating with marketing, a 17% increase from the previous year. 31% of CS teams also reported spending up to half of their time with sales.

Sales 113

Sales Marketing Metrics APIs 113

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. Instead, adhere to the security best practices in AWS Identity and Access Management (IAM), and create an administrative user and group. We use an ml.t3.medium

Telecommunications 134

Telecommunications Transportation Healthcare Accountability 134

AWS Machine Learning

MAY 10, 2023

Notebooks scheduling In 2022, we released a new capability to enable our customers to run notebooks as scheduled jobs in SageMaker Studio and Studio Lab. When vulnerabilities or quality issues are identified in the notebook, CodeGuru generates recommendations that enable you to remediate those issues based on AWS security best practices.

APIs 103

APIs Government Best practices Engineering 103

AWS Machine Learning

APRIL 19, 2023

At AWS re:Invent 2022, Amazon Comprehend , a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text, launched support for native document types. As a best practice, you should consider the following points before you begin training the custom document classification model.

APIs 103

APIs Metrics Enterprise Best practices 103

AWS Machine Learning

SEPTEMBER 9, 2022

The personalized show recommendation list service has shown a 3% boost to customer engagement metrics tracked (such as liking a show, following a creator, or enabling upcoming show notifications) since its launch in May 2022. Lambda enabled the team to create lightweight functions to run API calls and perform data transformations.

Analytics 97

Analytics Engineering Metrics APIs 97

AWS Machine Learning

MAY 3, 2023

Moreover, as of November 2022, Studio supports shared spaces to accelerate real-time collaboration and multiple Amazon SageMaker domains in a single AWS Region for each account. Also, we implemented retry with exponential backoff to handle API throttle for DataSync CreateLocationEfs and CreateTask API calls.

Scripts 87

Scripts APIs Accountability Engineering 87

CustomerSuccessBox

FEBRUARY 28, 2022

Best practices: Consumption vs subscription. Best Practices: It has its NRR retained at $2B ARR. Best Practices: 1000 customers of all pay $100k +. Best Practices: Freemium is a direct conversion and lead generation strategy. Bonus Read: 2022 will all be about these Customer Success KPIs.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Netomi

JANUARY 5, 2023

According to Forrester’s US 2022 Customer Experience Index rankings, CX quality fell for almost a whopping 20% of brands in 2022. In 2022, only 3% of US companies were putting customers at the center of their leadership, strategy, and operations—a decrease of 7 percentage points from the prior year.

Chatbots 52

Chatbots Airlines Scripts Customer Support 52

JivoChat

APRIL 23, 2023

In 2022 at least 88% of users had one conversation with chatbots. Chatbot Best Practices Make It Clear For Users They Are Interacting With a Bot Honest communication should be a pillar in every organization, and that isn’t different when it comes to chatbots. Or you can connect to another platform via our API.

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

AUGUST 31, 2023

During AWS re:Invent 2022, AWS introduced new ML governance tools for Amazon SageMaker which simplifies access control and enhances transparency over your ML projects. He is a builder who enjoys helping customers accomplish their business needs and solve complex challenges with AWS solutions and best practices.

Government 52

Government Accountability Enterprise Best practices 52

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. These features facilitate more autonomous tasks.

Coaching 52

Coaching Sales Chatbots Analytics 52

SmartKarrot

JANUARY 6, 2022

However, now with the help of the best conversation intelligence software, it is possible to enhance your call outcomes. If yes, in this write-up, we have covered the top 10 conversation intelligence software that you need to check out in 2022. Best conversation intelligence software for 2022. Sign up for our newsletter.

Coaching 10

Coaching SaaS Benchmark Feedback 10

AWS Machine Learning

OCTOBER 21, 2024

This feature empowers customers to import and use their customized models alongside existing foundation models (FMs) through a single, unified API. This broad compatibility allows customers to work with models that best suit their specific needs and use cases, allowing for greater flexibility and choice in model selection. 2, 3, 3.1,

APIs 141

APIs Scripts Finance Real estate 141

AWS Machine Learning

JANUARY 7, 2025

To address this need, AWS generative AI best practices framework was launched within AWS Audit Manager , enabling auditing and monitoring of generative AI applications. These managed agents play conductor, orchestrating interactions between FMs, API integrations, user conversations, and knowledge bases loaded with your data.

Chatbots 110

Chatbots Management Best practices APIs 110

AWS Machine Learning

APRIL 7, 2025

This combined query and filter is passed to the RetrieveAndGenerate API. The RetrieveAndGenerate API handles the core RAG workflow. An access control metadata filter must be in place to make sure that the customer only accesses data they own; the customer can apply additional filters to further refine query results.

APIs 121

APIs Healthcare Engineering Consulting 121

AWS Machine Learning

NOVEMBER 25, 2024

John Snow Labs’ Medical Language Models is by far the most widely used natural language processing (NLP) library by practitioners in the healthcare space (Gradient Flow, The NLP Industry Survey 2022 and the Generative AI in Healthcare Survey 2024 ). To learn more, refer to the API documentation.

Healthcare 110

Healthcare APIs Surveys Best practices 110