Playvox

JANUARY 13, 2022

We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. That’s the good news.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Calabrio

MARCH 31, 2025

Since ChatGPT captured the worlds attention at the end of 2022, its been off to the races, with a host of new models, solutions, and use cases entering the fold. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

Interactions

JUNE 2, 2022

Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Can your current IVA company do that for you? .

Self service 62

Self service Transportation Virtual Agent APIs 62

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. MEDIA ALERT. Strengthening demand drives surge of activity, including mergers and acquisitions. Background: .

Consulting 48

Consulting Consulting Contact Center Marketing 48

SmartAction

NOVEMBER 1, 2023

What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI. The customer connects with an AI-powered virtual agent that uses a trained and constantly optimized deep neural net, utilizing Natural Language Processing to understand the customer’s problems and intents.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

JustCall

DECEMBER 23, 2022

per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 per user, per month for a customized UCaaS platform with dashboards, analytics, and open APIs. per user per month. Microsoft Teams.

voip 52

voip APIs CRM Enterprise 52

DMG Consulting

MARCH 8, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. Customers show a preference for self-service, and AI-enabled intelligent virtual agents (IVAs) are playing a vital role in addressing the self-service challenge. DMG expects the market to grow at a minimum of 22.5% Adoption Rate for the CBCCI Segment. What’s Next.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72