2022 APIs Virtual Agent 
Interactions
JUNE 2, 2022
Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Can your current IVA company do that for you? .
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. That’s the good news.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartAction
NOVEMBER 1, 2023
What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI. The customer connects with an AI-powered virtual agent that uses a trained and constantly optimized deep neural net, utilizing Natural Language Processing to understand the customer’s problems and intents.
DMG Consulting
OCTOBER 13, 2021
DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. MEDIA ALERT. Strengthening demand drives surge of activity, including mergers and acquisitions. Background: .
Creative Virtual
JANUARY 26, 2023
By Chris Ezekiel, Founder & CEO Since the official announcement in November 2022, there has been an enormous amount of buzz and excitement about OpenAI’s ChatGPT. We developed this approach to give our customers control over the AI to create accurate, reliable chatbot and virtual agent deployments.
DMG Consulting
MARCH 8, 2019
in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. Customers show a preference for self-service, and AI-enabled intelligent virtual agents (IVAs) are playing a vital role in addressing the self-service challenge. DMG expects the market to grow at a minimum of 22.5% Adoption Rate for the CBCCI Segment. What’s Next.
DMG Consulting
MARCH 31, 2019
in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities. DMG expects the CBCCI market to grow at a minimum rate of of 22.5%
Expert insights. Personalized for you.
62 
Let's personalize your content