AWS Machine Learning

DECEMBER 16, 2022

Fortuna provides calibration methods, such as conformal prediction, that can be applied to any trained neural network to obtain calibrated uncertainty estimates. This concept is known as calibration [Guo C. 2022] methods. 2022] methods. Fortuna: A library for uncertainty quantification.

Calibration 98

Calibration Benchmark Metrics Consulting 98

aircall

NOVEMBER 28, 2022

Before using Klaus: CSAT was 95% – above 2022’s benchmark of 89%. IQS measured 86% – slightly below 2022’s benchmark of 89%. Overall, they managed to push both their IQS and CSAT into higher realms of excellence – their IQS now beating the benchmark. With Klaus, they: 1. Create actionable quality reports.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

COPC

SEPTEMBER 30, 2022

26, 2022—  COPC Inc. RevealCX enables quality management best practices in all areas such as calibration, closed-loop feedback, action planning and robust analytics to drive performance improvement efforts. provides consulting, training, certification, benchmarking and research for operations supporting the customer experience.

Calibration 62

Calibration Best practices Benchmark Quality management 62

COPC

AUGUST 16, 2022

Sampling approaches, calibration, and overall program design also play critical roles. Additional resources around timely issues affecting contact centers and customer experience are available in our Global Benchmarking Series 2022. These are just three methods of ensuring quality and CSAT correlation. Stay tuned!

Calibration 76

Calibration Metrics Benchmark Surveys 76

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52