2022 Benchmark Gamification 
Playvox
FEBRUARY 8, 2022
contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. Based on research gathered from more than 200 U.S.
Calabrio
MARCH 7, 2025
Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries. However, one study found that, in 2022, the average turnover rate reached as high as 38%. Depending on the type of work performed, typical benchmarks range from as low as 15% to 45%, or even higher.
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JustCall
AUGUST 10, 2022
Top 8 Avoxi Alternatives & Competitors in 2022. Provides 360 Degree Feedback (complete customer view) as a feature Offers the ability to access alerts and escalate tickets Provides additional features such as calendar management and benchmarking Offers onboarding features like employee coaching tools and an employee directory.
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
Playvox
JUNE 22, 2023
These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience. Why do metrics matter?
JustCall
MARCH 9, 2023
billion , from 2022 to 2028, with a CAGR of 21.8%. You can compare your reps’ performance with industry benchmarks across industries and roles. Analytics and Benchmarking A conversation intelligence platform will pull data from your calls, emails, and other customer interactions.
NobelBiz
MARCH 23, 2022
You are aware that technology will be critical in 2022 and beyond for the industry. Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. But how much does your technology add to your company’s revenue?
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