Comm100
NOVEMBER 29, 2021
Advances in technology and shifts in customer preferences mean live chat best practices are often changing. With this knowledge, we have put together the most up-to-date best practices for how to create the perfect live chat experience. The post Top Live Chat Best Practices for 2022 appeared first on Comm100.
Eptica
JANUARY 6, 2023
Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. What can we learn from 2022 as we set out strategies for the year ahead? To help, we’ve collected our top 10 posts from last year , providing insight and practical tips for 2023.
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TechSee
JUNE 16, 2022
In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence. Follow on LinkedIn.
ShepHyken
JUNE 6, 2022
As with most things customer experience, there are no quick and easy answers here — but if you’re willing to put the continuous effort in, the methods and best practices I’m about to outline will make a difference for you and your customers. Follow on Twitter: @Hyken.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Trends and best practices. September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. Customer preference and experience with AI. How organizations are seeing success with implementation.
360Connext
JANUARY 5, 2022
You taught others the best practices around journey mapping so they could use this tool for smaller journeys or team-specific issues. The post Your 2022 Customer Experience Plan: Strategies, Videos, & Resources appeared first on Experience Investigators. You invited customers to co-create and validate what you learned.
ShepHyken
APRIL 25, 2022
CustomerThink) Customer loyalty best practices constantly evolve. The post 5 Top Customer Service Articles of the Week 4-25-2022 appeared first on Shep Hyken. Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
The best practices you can utilize to ensure a successful and logical translation experience. November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT The common challenges instructional designers and other learning professionals come across when implementing localization.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Best practices to successfully roll out a new IVA. June 28th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How IVAs play into customer satisfaction.
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center. Best practices for leaders in the contact center to truly get to know their employees and gain mutual trust.
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