Playvox

APRIL 11, 2023

Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. Ongoing learning opportunities keep staff updated on industry trends, best practices, and customer service techniques.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. Let’s talk about solutions and best practices you can leverage to set your remote teams up for success.

Management 88

Management Gamification Calibration Quality management 88

Balto

SEPTEMBER 21, 2022

This provides opportunity for senior agents to contribute best practices that will benefit new agents, so they can ramp faster and more effectively. Gamification. Gamification drives agents to want to achieve through the spirit of competition. And our customers are seeing the results,” adds Kontes.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52

DMG Consulting

APRIL 15, 2020

DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. For more information, visit www.dmgconsult.com. # # #.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

MARCH 31, 2019

DMG’s twelfth annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. 2019 – 2020 Workforce Management Product and Market Report. For more information, visit www.dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

MARCH 16, 2018

DMG’s eleventh annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of vendors, products, pricing and best practices for this IT sector. The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022.

Consulting 48

Consulting Consulting Marketing Management 48

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

NobelBiz

APRIL 18, 2023

Implementing Continuous Training and Development Investing in ongoing training and development helps call center agents to stay up-to-date with industry trends, product knowledge, and best practices. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Callback Messaging It’s becoming a call center best practice to provide customers with options to receive a call back when hold times may be lengthy. Why do metrics matter?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations.

Coaching 52

Coaching Sales Chatbots Analytics 52

SmartKarrot

JUNE 17, 2022

Self-service Onboarding: Best Practices. Self-service Onboarding: Best Practices. Here are a few best practices to help you create efficient self-serve customer onboarding experiences for your B2B customers. Another way is by providing them with a score (gamification) for the progress that they have made.

SaaS 10

SaaS B2B Self service Best practices 10

Fonolo

MARCH 22, 2022

Top Contact Center Trends in 2022. One strategy employed by many companies is “gamification.” Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group. What is Call Center Gamification? Surprising Statistics About Gamification.

Gamification 75

Gamification Call Center Contact Center Feedback 75

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Gamification. Related Article: 3 Performance-Boosting Benefits of Contact Center Gamification.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

NobelBiz

AUGUST 28, 2023

Check out our free, on-demand Contact Center Gamification Workshop. Leveraging Data-Driven Insights According to a NewVantage 2022 report , a whopping 91% of big-shot companies were dead set on pumping more cash into the big leagues of data analytics and AI. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Multichannel Analytics Feedback 98