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Guest Post: Find Ways for Artificial Intelligence to Benefit Customers

ShepHyken

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. He shares how organizations can use data and AI-powered tools to benefit customers. I mean, c’mon—insurance is practically the original “big data” business.

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Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

ShepHyken

Today we open the main customer service areas in anticipation of 2022. Display statistics, machine learning, artificial intelligence, and big data results. . The post Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022 appeared first on Shep Hyken. Plan for future peaks and anomalies .

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Big Changes Need Big Data 

Playvox

Just over six months later, on January 18, 2022, SoFi was granted a national bank charter. This period of high-stakes decisions and operational scrutiny required a clear and accurate view into many things, including SoFi’s Member Service Teams quality assurance data. The Right Data Needs the Right People.

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How AI can benefit your customer service in 2022

Nicereply

Facial and voice recognition, behavior statistics, intelligent reports, and live feed of information managed through big data! The post How AI can benefit your customer service in 2022 appeared first on Customer Happiness Blog.

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Challenges in the Telecom Industry (Updated for 2022) – New Services, Big Data, & Industry Knowledge

LiveVox

The telecommunication industry has always been on the cusp of change and 2022 has been a year that’s amplified that position. The post Challenges in the Telecom Industry (Updated for 2022) – New Services, Big Data, & Industry Knowledge appeared first on Livevox. The top challenges in […].

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Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience

ShepHyken

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. It’s estimated that by 2022, the banking and healthcare sector will make savings of up to $8 billion with chatbot usage. We cannot escape the future.

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Prescriptive analytics: The way forward for Big Data

Hero Digital

billion by 2022. This allows you to stay ahead of new technology, prevent lapses in personalization or data retrieval, and optimize for the customer experience. Define and implement a data storage and hosting strategy. The companion to a data-layer-centric architecture is big data cloud storage.