CSM Magazine

OCTOBER 18, 2022

Through big data analytics, companies can create a personalized journey for each of their customers. Embracing the Power of AI-Powered Chatbots. Chatbots must be ultra-advanced if they are to deliver similar results as human support teams. Personalizing the Customer Experience.

Customer Service 52

Customer Service Chatbots Finance Healthcare 52

CustomerSuccessBox

DECEMBER 13, 2021

Here are some of the Customer Success trends in 2022 that will help you make sense of the incoming changes. Customer Success trends in the year 2022. It is necessary because the amount of data that requires sifting through now is inhuman. Mapping customer journeys are going to be one of the most booming trends in 2022.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

SmartKarrot

APRIL 15, 2022

If you are a CRM, then reading these books is particularly important to know the latest tricks in the trade. Here are the top 10 customer retention books for CRMs to read in 2022 –. The Art of CRM: Proven strategies for modern customer relationship management. Like what you are reading? Sign up for our newsletter.

Customer retention 19

Customer retention CRM SaaS Customer centricity 19

JustCall

APRIL 26, 2022

AI chatbots steer interactions with prospects via emails, messaging apps, and websites using text or text-to-speech. By 2027, the global investments in chatbots will hit around US$ 450 Mn – almost 11X up from the 2018 levels. AI-based assistants enable salespeople to deal with big data to attribute results with greater precision.

Sales 52

Sales B2B Upselling Chatbots 52