ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

Netomi

JUNE 18, 2023

Editor’s Note: The Top Customer Centricity Examples article was originally written on July 19th, 2022 and was most recently updated for relevance and clarity on June 18th, 2023 Customer centricity. Customer obsession. Customer focus. In 2022, all companies need to take a radically customer centric approach.

Customer centricity 52

Customer centricity Chief Customer Officer CRM Advertising 52

ChurnZero

JUNE 3, 2022

I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. Paul: What surprised me about this as I was doing research for the show is some of the statistics.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. Paul: What surprised me about this as I was doing research for the show is some of the statistics.

SaaS 52

SaaS B2B Upselling Metrics 52