CustomerSuccessBox

DECEMBER 13, 2021

Here are some of the Customer Success trends in 2022 that will help you make sense of the incoming changes. Customer Success trends in the year 2022. It is necessary because the amount of data that requires sifting through now is inhuman. Mapping customer journeys are going to be one of the most booming trends in 2022.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

TechSee

JANUARY 4, 2022

Simplifies warranty registration and quickly captures customer information for upselling opportunities and long-tail sales. Looking back on a year in review, we’ve made four new patent submissions beyond the seven current patents we hold in the CX technologies, Visual Computing, Augmented Reality, and Big Data space.

Self service 109

Self service Upselling Enterprise Big data 109

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! Anthony D’Auria , industry principal, Valuize.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

Education Services Group

MARCH 27, 2023

In Customer Success, we use data for all sorts of things like analyzing customer health scores , looking for trends in Voice of the Customer (VoC) programs , and capacity planning for short and long-term strategic decision making. If you know anything about us here at ESG, you know that we love data!

Upselling 52

Upselling Big data Sales Customer Experience 52

CustomerSuccessBox

MAY 30, 2022

Suggested Read : How to do customer health score in 2022? These rules have a threshold for upsell or risk signal generation. All of these, i.e. thousands of data points and millions of monitored feature events with renewal history, are correlated to learn what actually drives these renewals and upsells. Let’s find out.

Upselling 52

Upselling Calibration Engineering Big data 52

JustCall

APRIL 26, 2022

Not only does this accelerate the process of devising upsell/cross-sell campaigns, but it also fixes potentially hidden problems before they intensify. AI-based assistants enable salespeople to deal with big data to attribute results with greater precision. Easier Upselling/Cross-selling. Use Cases for AI in Sales.

Sales 52

Sales B2B Upselling Chatbots 52

ChurnZero

JUNE 3, 2022

During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. I would have thought it’d be big data, etc. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell.

SaaS 52

SaaS B2B Upselling Metrics 52