Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes.

Management 88

Management Gamification Calibration Quality management 88

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78

Morale Gamification Contact Center Quality management 78

NobelBiz

APRIL 18, 2023

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun. Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52