2022 Chatbots Customer Care Customer Support Personalization 
CSM Magazine
DECEMBER 14, 2021
AI-powered personalization helps organizations to boost consumer engagement, loyalty, revenue and gain a more complete understanding of their customers – all in real-time. As more and more businesses strive to compete and outcompete one another on customer service, the CX landscape will continue to change. Faster Response Times.
BlueOcean
JULY 12, 2018
The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. The Role of Chatbots in Customer Care. “
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CSM Magazine
FEBRUARY 17, 2022
As recognised recently by McKinsey , a gig customer service or ‘GigCX’ model “could give customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.” In light of this, there are three important trends that will be indispensable to customer service. The year ahead.
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
Playvox
APRIL 21, 2023
First, it’s important to understand the difference between multichannel and omnichannel customer service centers. Both serve customers in multiple channels, but a multichannel environment doesn’t connect those channels — every interaction is siloed. That loyalty will show up in your bottom line and in KPIs like Customer Lifetime Value.
Comm100
MAY 20, 2022
We began this guide by discussing the high expectations of today’s customers, and it’s time we looked at how those expectations translate in customer service & support. Powerful personalization. 76% of consumers says they are more likely to be loyal to a brand if they feel they’re understood on a personal level.
CCNG
OCTOBER 19, 2022
Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.
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