JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.

Chatbots 75

Chatbots B2C Self service B2B 75

JivoChat

JULY 27, 2021

Until a few decades ago, business was personal. Delivering personalized engagement is a way to generate a loyal customer base that comes back again and again. Engaging customers in a personalized, relevant manner helps move your relationship from one-off transactions to a mutually beneficial relationship.

Gamification 52

Gamification Chatbots Sales Feedback 52

CCNG

OCTOBER 19, 2022

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience. Qualtrics, 2022).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

AWS Machine Learning

MARCH 28, 2024

Over the years, AWS has added numerous features and services, with over 3,300 new ones launched in 2022 alone. AWS made a long-term commitment to continue investing, resulting in over 3,300 new features and services launched in 2022. However, AWS had a successful launch and has since grown into a multi-billion-dollar service.

Telecommunications 121

Telecommunications Healthcare Transportation Accountability 121

UJET

AUGUST 6, 2019

Statista predicts that by 2022, this number will reach 258.2 Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Entertainment apps, like streaming services, will address many of the same issues like subscriptions or service outages. billion app downloads.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78

Real Blue Sky

JANUARY 25, 2022

Bob Dylan wrote those words back in the early 60s, and now in 2022 I can’t help but wonder if anyone could’ve predicted just how much more the times would eventually change! . These changes have spanned all areas of life from how we shop, to how we work, how we consume entertainment, and how we socialize. .

Entertainment 52

Entertainment Chatbots Sales Customer Experience 52