Playvox

NOVEMBER 1, 2022

In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. A sprawling 2022 survey of more than 20,000 knowledge workers by Microsoft offers some insights. Coach And Motivate.

Contact Center 74

Contact Center Schedule adherence Average Handle Time Coaching 74

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Coach And Develop Your Customer Service And Support Team. Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S.

Management 86

Management Schedule adherence Coaching Contact Center 86

Playvox

MAY 24, 2023

Schedule Adherence By failing to prepare, you are preparing to fail — a sentiment that couldn’t be truer for resource planners in a contact center. Measuring agent Schedule Adherence empowers you to go one step further than tracking if agents are turning up to the correct shift on the correct day.

call center workforce 52

call center workforce Metrics Schedule adherence Call Center 52

Playvox

FEBRUARY 20, 2024

It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option.

Management 88

Management Gamification Calibration Quality management 88