CCNG
APRIL 13, 2021
Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. Recent Gartner projections indicate that CCaaS use will increase by 50% between 2020 and 2022.
LiveVox
MAY 24, 2022
The post LiveVox to Showcase Purpose-Built Contact Center Solution for Financial Services at LendIt Fintech USA 2022 appeared first on Livevox. Single pane of glass offering maximizes performance, reduces customer effort, and helps to mitigate compliance risk.
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Spearline
JUNE 2, 2022
We may have (mostly) emerged from the restrictions that forced this change, but there is undoubtedly a longer term legacy for contact centers, and impact on future contact center trends. So what are the contact center trends for 2022? reduction in spending.
3CLogic
OCTOBER 28, 2022
Midway through 2022, management software giant SAP released the next generation of its business intelligence CRM software, SAP Service Cloud. Improve CX Even More with a Cloud Contact Center Solution for SAP Service Cloud. Luckily, there’s a simple solution. But with 3CLogic, there’s no need to “rip and replace.”
Speaker: Cognigy and CCT
Adding chatbots and voice bots are great first steps contact centers are taking to automate customer service. Customers of 2022 are more likely to expect brands to communicate with them on their channel of choice. But what about other digital channels?
Hodusoft
FEBRUARY 9, 2022
Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. The contact center trends too, changed completely driven by the pandemic. Contact Center Technology Trends in 2022.
NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
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