ViiBE Blog

MAY 20, 2021

Remote visual support and AR are two vastly emerging technology redefining customer service and the traditional approach to customer support, with a predicted 1.9 billion active monthly users by 2022. What is remote visual support? Customer support desk size. Automatization. Want to learn more?

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Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

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Netomi

APRIL 27, 2022

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, the Office of Management and Budget will conduct research to better comprehend how people wish to deal with the government at various critical points in their lives.

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Nicereply

JULY 3, 2023

The companies understand the importance of supporting the users, and the customer experience management market is showing significant growth every year. In 2022, for example, it was worth $11.34 IT customer support is focused on creating an excellent interconnectivity system, and its main objective is to solve customer requests.

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NobelBiz

JANUARY 31, 2022

Customers in 2022 expect to connect with your contact center via a variety of communication methods in a fluid, undifferentiated manner. Which contributes to scaling up your business through customer satisfaction and loyalty. Hence the question, how to create a unique knowledge base in 2022 for your contact center?

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NobelBiz

MAY 25, 2023

billion in 2022 to USD 19.7 In addition to their past performance, inquire about the vendor’s ongoing support services. A strong partner will provide continuous assistance, such as software updates, technical support, and ongoing training opportunities, to ensure that your call center operations remain effective and efficient.

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NobelBiz

FEBRUARY 22, 2023

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. No use for in-house technical support staff.

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Global Response

JANUARY 9, 2023

Offshore : Offshore outsourcing refers to outsourcing your customer service to a team or center that is located far away from the country where the business is headquartered. For US-based companies, offshore customer support is generally located in India or Southeast Asia. You need more from customer support than just support.

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Hodusoft

JULY 11, 2024

Yes, these systems are quite difficult and expensive to maintain, support, and integrate with various business tools and applications. Manual Processes Be it answering customer queries or providing customer support, doing all the activities manually is extremely inefficient and labor-intensive. It’s the cost advantage.

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NobelBiz

FEBRUARY 21, 2022

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. No use for in-house technical support staff.

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NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. Because he is well-versed in customer service, the latter may even be able to assist you.

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NobelBiz

FEBRUARY 22, 2022

From the initial interaction, you can anticipate your clients’ needs and deliver an exceptional customer experience. Creating a personalized customer experience In 2022, creating a seamless and integrated consumer experience has emerged as the pinnacle of communication.

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JivoChat

AUGUST 23, 2021

5 Best Shopify Alternatives to Consider in 2022. The strong user base and dedicated following mean there’s lots of support/documentation available. Supports a wide selection of payment processors and gateways. Requires more customization for wholesale and B2B merchants.

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NobelBiz

APRIL 25, 2023

By providing customers with quick and efficient alternatives to speaking with a live agent, you can decrease your reliance on human resources and save money in the long run. by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of context.

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JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. VoIP Features for Sales and Customer Support Teams. Our all-in-one cloud phone system is the only solution your sales and customer support teams will ever require.

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JustCall

APRIL 5, 2022

Why is VoIP Becoming (So) Popular in 2022? The most obvious area in which your VoIP analytics can aid your business is the customer service department. This data is meant for those companies who have technical support or customer service teams working in different call centers globally. Long term benefits.

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Netomi

FEBRUARY 28, 2022

Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”.

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JustCall

AUGUST 8, 2022

Reliable Customer Support. JustCall goes all out in extending customer support through every channel possible. The mid and top-tier plans offer additional support services such as a dedicated account manager, priority support, SLA with a 99.99% uptime guarantee, dedicated technical support, and professional services.

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